Call Center Representative,Part-Time Job Appleton area,Wisconsin USA,Customer Service/HelpDesk

Job Requirements

Join a team dedicated to saving lives every single day that’s what working at The Community Blood Center (CBC) is really all about. Help Schedule Lifesaving Blood Donation Appointments. No experience is necessary we’ll train you! This is a great part-time job if you need flexibility during the day. Our Call Center Representatives are a big reason we have 100+ successful blood drives each month.

Your work will save lives!

Job Summary

Responsible for placing outbound calls for scheduling donation appointments, appropriately directing incoming calls, and providing information on The Community Blood Center's programs, services, and special blood needs.

Schedule

Part‑time position, 19 hours per week. Shifts range between Monday-Friday, 3pm‑8pm;
Saturday, 8am‑1pm.

Essential Duties and Responsibilities

Utilize CRM System to contact existing donors and schedule them in the most convenient location.

Achieve individual performance expectations for appointments scheduled, show rate and customer service. Assist in achieving company goals for the fixed sites and mobiles.

Use critical thinking to determine appropriate outcome of calls.

Provide information as requested; transfer call(s) to the appropriate CBC personnel and maintain high quality customer service.

Follow phone scripts as directed and incorporate all key talking points used for call evaluations during conversations with donors.

Conduct special donor recruitment projects at various locations and distribute CBC information and other related duties as requested.

Comply with all policies and procedures as outlined in the CBC Employee Handbook, CBC SOPs, or directives upon assignment. Maintain job‑related skills by attending team meetings and training sessions and reading publications.

Perform other duties as directed.

Job Qualification Requirements

Professional, polite, and confident manner while making multiple phone calls per hour. Previous call center or appointment setting experience is a plus! High school diploma or equivalent preferred. Must maintain strict confidentiality of CBC and CBC donor information. Excellent organizational, oral, and written communication. Strong, flexible interpersonal skills and data entry/computer skills. Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.

Benefits

and Perks

Competitive wages and valuable training.
Paid holidays.
Paid volunteer time off.
403(b) retirement savings plan with matching contributions.
Employee Assistance Program.
Discounted YMCA Membership.
Employee referral bonuses.
Regular employee forums and committees.

Application Instructions

Apply Online: https://(Use the "Apply for this Job" box below)./

Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability *****

Contact: 4406 W. Spencer St., Appleton, WI 54914.

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Job Posting Language

Call Center Representative, Part-Time