Customer Support Associate

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.
** Customer Support Representative
** The Customer Support representative is responsible for providing order processing and sales-related support to both internal teams and external customers. This role serves as a key point of contact for customer inquiries, offering product and service information, assisting with issue resolution, and ensuring accurate and timely order processing.
** Core Responsibilities
** The successful candidate will be able to perform each essential duty satisfactorily, including:
** Order Management
*** Accurately process product and service orders received from the sales team or directly from customers.
* Proactively monitor and update the order backlog to ensure all order details remain current and accurate.
* Deliver timely updates on order status, changes, and issues to all relevant stakeholders.
** Cross-Functional Coordination
*** Collaborate with internal departments to review order status, shipping timelines, pricing, product availability, and backorder situations.
* Coordinate with operations and shipping teams to ensure customer requests are met in a timely manner.
** Documentation Management
*** Maintain organized digital customer files, including purchase orders, change notices, and related documents.
** Customer Billing Resolution
*** Investigate and resolve customer billing inquiries or disputes referred by the accounts receivable or collections team.
** Sales Support
*** Work closely with the sales team to ensure customer needs are understood and met.
** Customer Inquiries
*** Listen and understand customer inquiries to provide accurate and timely information.
* Research and troubleshoot complex issues.
* Communicate effectively and professionally with customers.
** Order Processing
*** Precisely enter and process customer orders, verifying order details, pricing, and shipping information.
** Customer Account Management
*** Update and maintain customer accounts with accurate information.
* Respond to account inquiries, making necessary changes or updates.
* Keep detailed records of customer interactions and transactions.
** Collaboration and Continuous Improvement
*** Work with other departments to resolve customer issues efficiently.
* Share feedback and suggestions to improve the customer experience.
* Participate actively in training and development programs to enhance customer service skills.
* Stay up-to-date on company products, services, and policies to provide accurate information to customers.
** High Impact Behaviors**
* ** Continuous Professional Development:
** Commit to lifelong learning and staying informed on industry trends and best practices.
* ** Collaboration and Teamwork:
** Contribute effectively to team goals and leverage diverse perspectives for better solutions.
* ** Results-Driven Performance:
** Set and maintain high performance standards, focusing on achieving objectives efficiently and effectively.
** Qualifications
* ** High school diploma or GED required; degree in Marketing or a related field preferred, or equivalent work experience.
* Experience in customer service or sales principles and practices.
* Strong analytical and problem-solving skills.
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
* Excellent written and verbal communication skills.
* Ability to work collaboratively in a team environment.
* Strong attention to detail and organizational skills.
* Ability to manage multiple tasks and prioritize effectively.

We believe in supporting our employees both professionally and personally. Our benefits include:
* Paid parental leave, maternity support, and fertility benefits
* Flexibility and hybrid work options where applicable
* Health, dental, and vision insurance from day…