Crew Resources Administrator

Position Summary: With general direction from the Director of Operational Resource Analysis, exercises considerable independent judgment and discretion over the operation of the Crew Scheduling systems and crew-related issues.

• Promotes and fosters a safe and secure operating environment.
• Functions as the Crew Trac Administrator and Primary Key User. This includes maintaining the integrity of the Crew Trac system and updating, archiving/purging, conducting security-level maintenance, etc.
• Liaison between IT and outside software vendors to develop and maintain test scripts, test new software releases and/or patches, and implement into production.
• Liaison between IT and outside software vendors to address and oversee Service Requests (SRs) and resolve outstanding issues.
• Work with Dispatch/Crew Scheduling to initiate retimes and/or critical ops schedule changes.
• Assist Domicile Managers with schedule adjustments stemming from LOAs, recruiting events, etc.
• Assist Flight and Inflight Departments in administration of the respective collective bargaining agreements in conjunction with the Crew Services Department. Assist in grievance resolutions.
• Manage vacation loads and adjustments.
• Provide support for the Payroll Specialists in monthly Crew Pay resolution.
• Research and assist with the resolution of payroll discrepancies for all crew members.
• Manage Master Crew List (MCL) to ensure all active crew members are vetted through Department of Homeland Security/TSA and eligible for international flying.
• Act as liaison between FAA, DHS and US/Canadian CBP regarding various crew document reporting issues.
• Act as a liaison with other departments and outside vendors.
• Responsible for monthly aircraft schedule loads, and Month End Resolution for Pilot and Flight Attendant groups with the construction of Relief Lines and their resolution.*
• Ensure all final bid awards and relief lines comply with FAR and collective bargaining agreements.
• Ensure all collective bargaining agreement deadlines regarding schedule integration and publication are met.
• Responsible for the next Month Initial Round Trip Trades as well as Pilot and Flight Attendant move coordination.
• Provide back-up support for Crew Planning and Resource Analyst.
• Attendance is considered an essential responsibility.
• Adherence to company policies and procedures.
• Ensure high levels of service are provided to crew members.
• Other tasks as assigned.

• Judgment and initiative are necessary in setting priorities to meet deadlines and to deal with non-standard situations.
• Frequent telephone, electronic, and personal contact with co-workers.

Required: Associate's degree or equivalent related work experience

Preferred: Experience on the job to perform satisfactorily

None

• Occasional rotating shift work - 7 days per week/up to 10 hours scheduled per day.
• Majority of time spent at low activity level, i.e., sitting
• Occasional standing/walking/movement required

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities associated with this position. Generally, each job function is considered essential to this position and any incumbent must be capable of performing them.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.