Campus Operations Assistant

Description

Feeding America Eastern Wisconsin is the leading local hunger-relief organization in the state with locations in Milwaukee and Appleton. Founded in 1982 by the Rotary Club of Milwaukee, Feeding America Eastern Wisconsin is a local and independent member of the Feeding America network. Driven by our mission to solve hunger, we are bringing more people together around the table to collaboratively address the root causes of hunger.

Together with our network partners, we serve nearly half a million food‑insecure people across 35 counties in eastern Wisconsin each year.

The Campus Operations Assistant supports the safe, efficient, and audit‑ready operation of the Appleton campus, helping ensure staff, volunteers, and partners can effectively carry out Feeding America Eastern Wisconsin’s mission to solve hunger. This role coordinates vendor activities and preventive maintenance scheduling, maintains facility documentation, and supports compliance with food safety and regulatory standards. Serving as the first point of contact at the front desk, the Assistant creates a welcoming and professional first impression for visitors, volunteers, donors, and staff while routing incoming calls and directing inquiries appropriately.

As a key operational support position, this role helps maintain a secure, organized, and well‑functioning environment.

• Coordinate daily vendor activities, including scheduling, follow‑up, and verification of completed facility work.
• Escalate complex facility, safety, or operational issues to the Facilities & Standards Manager or Operations leadership as appropriate.
• Communicate directly with service providers to resolve delays, clarify expectations, and confirm completion of work and elevate concerns to Facilities and Standards Manager.
• Partner with Operations leadership to schedule, track, and document recurring preventive maintenance for all campus systems, including HVAC, refrigeration, plumbing, electrical, warehouse equipment, furnishings, fleet vehicles, and exterior grounds.
• Maintain accurate preventive maintenance calendars and task trackers, and ensure organized facility documentation, including service records, integrated pest management logs, inspections, warranties, permits, and regulatory compliance documentation, is maintained in shared systems to support audits and inspections.
• Monitor freezer and cooler temperature alarm systems; serve as backup contact for after‑hours alerts related to equipment failures, power outages, and building emergencies.
• Assist with food safety, sanitation, OSHA‑aligned safety practices, and inspection readiness to maintain an audit‑ready facility.
• Coordinate on‑site vendor and contractor visits, supporting compliance with safety and operational standards.
• Track company vehicle check‑in/check‑out processes and schedule preventive maintenance.

• Serve as the first point of contact for the campus, helping create a safe, secure, and welcoming environment for visitors, volunteers, donors, and staff.
• Support visitor check‑in procedures and maintain visitor logs in accordance with facility safety protocols.
• Answer and route incoming calls to appropriate departments.
• Receive in‑person food donations with professionalism and adherence to food safety procedures.
• Receive and route incoming mail, packages, and deliveries.
• Monitor cleanliness and organization of common areas, including the lobby, mailroom, and kitchen.
• Maintain inventory of basic facility and office supplies and notify leadership when reordering is needed.
• Perform other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Commitment to understand and support FAEW’s mission, vision, and effective actions to end food insecurity and its causes.
• Respect for the people FAEW serves and commitment to learn the causes of their…