Shift leader, Retail

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Thinks strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• Sees the needs of the team and guest and addresses situations before they become problematic
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Ensures the team is executing SOP and quality standards correctly and consistently
• Actively coaches and gives feedback to Team Members to ensure they bring their best DOING and BEING to their role
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned
• Develops Team Members through career and professional growth conversations
• Brings the Core Values to life in all that you do:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Owns impact on others and manages how they show up
• Owns decision‑making responsibilities as Manager on Duty
• Shows resilience under pressure and remains calm in critical moments
• Brings joyfulness to leading the team, serving guests and being a community member
• Creates an inclusive and inspiring culture on every shift with every team member
• Actively seeks feedback and growth opportunities for their own development

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

The position requires hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

$12.75 – $21.25 per hour

• Starting pay is subject to Local and State Minimum Wage regulations
• Ranges reflect what the employer reasonably and in good faith expects to pay for such a position

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

If you have a disability or special need that requires accommodation, please let us know.

th St, Apple Valley, Minnesota 55124

Caribou Coffee