Designer, Retail Sales, Customer Service Rep
Listed on 2025-12-31
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Retail
Retail Sales, Customer Service Rep
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Purpose
Floor & Decor Designers provide a seamless start to finish consultative design service that builds lasting relationships and brand loyalty with the customers we serve. At Floor & Decor Designers are responsible for meeting with customers, listening to their project needs, educating them on all that is required for their project, and building a creative design concept that incorporates the customers personal style, lifestyle, and budget.
Pay Range
$17.40 - $23.40
Purpose
Floor & Decor Designers provide a seamless start to finish consultative design service that builds lasting relationships and brand loyalty with the customers we serve. At Floor & Decor Designers are responsible for meeting with customers, listening to their project needs, educating them on all that is required for their project, and building a creative design concept that incorporates the customers personal style, lifestyle, and budget.
Minimum Eligibility Requirements
- Minimum of One (1) year of interior design experience or prior retail/sales experience
- Degree in Design is a plus
- Knowledge of hard surface flooring is a plus
- Proficient in basic mathematical skills
- Must be self-motivated and able to multi-task in a fast-paced environment
- Excellent verbal, written, and interpersonal skills
- Basic computer knowledge, including Microsoft Office suite
- Internal candidates must have 12 months of experience in a design consultant position
- Greet store customers in a helpful manner and supports store design walk-in needs
- Schedule design appointments for existing and potential customers, while developing clientele through networking and referrals, as well as leads generated within the store
- Providing tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects.
- Design and sell complete, functional and aesthetically appealing solutions
- Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up including consistent and concise communication to customers and others. Proficient and consistent use of company communication tools and emails are required
- Collaborate, partner and communicate with store leadership and employees to manage projects from inquiry to installation, and achieve sales and other goals
- Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees
- Engage in current and emerging design trends in your market
- Responsible for understanding and utilizing design applications i.e.;
Salesforce, proprietary Online Design Appointment Scheduler, My Project - Perform other duties as assigned
- Limited travel may be required by car
- While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.ies
and interests of the company.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- A personal holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility…
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