Virtual Teller

Job Description

At Wings, our mission is to create value for our members and deepen community relationships. That commitment does not stop at the branch door, it shows up wherever our members need us.

As a Virtual Teller, you will deliver real-time, face-to-face service through our interactive teller technology.

When members press the support button at the ATM, you are the person they see and trust. You will assist with transactions, resolve questions, and create meaningful interactions. All in a fast-paced, tech-enabled environment at our corporate campus in Apple Valley, MN.

This role blends traditional teller expertise with modern service delivery. It is ideal for someone who:

• Thrives in member-facing roles
• Is confident with technology
• Can stay calm and focused in a high-volume environment
• Takes pride in accuracy and service excellence

If you enjoy connecting with people and want to be part of the evolution of community banking, this is an opportunity to grow with us.

Hours:

Will work Monday-Friday 9am-5:30pm and every other Saturday 9am-1:15pm to start but must have open availability between 9am-7pm Monday-Friday and Saturdays 91m-1:15pm, as you will move into a permanent designated shift once one becomes available.

• Deliver quality service through multiple channels, process transaction requests, provide rate information, and handle account inquiries.
• Enhance member experience by providing exceptional, professional and consistent service using Personal Teller Machine technology.
• Identify members' financial needs and cross-sell appropriate products and services.
• Accurately process transactions, recognizing red flags regarding fraud and scams.
• Convey professional image at all times by being respectful, courteous and considerate of members and co-workers through verbal and non-verbal communication.
• Regularly participate in continued training, which may include self-study courses and mandatory training programs sponsored by applicable banking regulatory agencies.
• Bank Secrecy Act:
  Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• High School Diploma/G.E.D. Required
• Some college experience preferred
• Equivalent combination of training, education, and sales experience acceptable
• Previous cash handling and credit union or banking experience helpful
• Working knowledge of computer software (Windows, Microsoft Office)
• Excellent verbal and non-verbal communication skills, well-organized, accurate, and detail-oriented
• Positive, enthusiastic attitude, exceptional interpersonal skills, professional appearance
• Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining quality of service
• Effective team player through cooperation, flexibility, and dependability
• Bondable

Pay Rate: $20.00/hour plus 3% annual target bonus.

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

$20-$20