Customer Service Manager

At GF, we see our company as a forward‑thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe. Join us to be part of a forward‑thinking, people‑centered company where your ideas and contributions truly matter. This is your opportunity to make a real impact in a collaborative, international environment.

The Customer Service Manager oversees the entire Customer Service team—including Representatives, Senior Representatives, Leads, Supervisors, and EDI Specialists—ensuring their collective success. The team’s core responsibilities involve managing Building Flow Solutions (BFS) distributor and Omni partner purchase orders, handling related inquiries, supporting Electronic Data Interchange (EDI) processes, and championing department‑wide process improvements and initiatives.

This role is considered a Hybrid position. The ideal candidate will be located in the Minneapolis/St. Paul area with periodic onsite work at our North American manufacturing headquarters in Apple Valley, MN
.

• Manage and mentor a team of customer service representatives.
• Oversee partner purchase order processing from receipt through fulfillment; monitor performance metrics and deliver continuous feedback and coaching.
• Identify training needs and facilitate skill development programs.
• Implement automation tools and processes to boost productivity and quality.
• Work closely with Supply Chain, IT, Finance, and other operational teams.
• Coordinate on purchase orders, Oracle order‑management topics, and automation initiatives.
• Provide customer service data insights for strategic initiatives.
• Support corporate projects that impact order‑processing or service delivery.
• Act as the primary internal point of contact for Regional Sales leadership.
• Prioritize product requests and manage special order escalations.
• Coordinate resolution of complex order and service issues.
• Drive alignment between customer needs and internal operational capabilities.
• Supervise and support the EDI Specialist role; ensure successful onboarding and integration with new trading partners.
• Maintain EDI systems and address technical or process‑related issues.
• Seek out opportunities to contribute to the business success through proactive involvement in team initiatives.

• Bachelor’s degree in business management, finance, economics, marketing, mathematics or related professional experience.
• 10+ years manufacturing industry experience in customer service, order management, sales, marketing, or channel management roles with progressive responsibility preferred.
• 2–3 years experience successfully managing direct reports.
• Strong experience with Oracle or similar ERP/order management systems.
• Demonstrated experience implementing automation technology in order management.
• Strong problem‑solving, communication, teamwork, time‑management and organizational abilities.
• Proven ability to work cross‑functionally and collaborate with a wide range of roles / levels.
• Proven strong leadership skills and ability to build and motivate a team to achieve clearly communicated expectations.
• Excellent communication, coaching, and cross‑functional collaboration skills.
• Self‑starter who can develop solutions with minimal instruction and can identify / lead independent teams on projects.
• Thrives in a dynamic work environment, exhibiting ability to be flexible and a strong team‑player.

• Best‑in‑class health benefits (medical, dental, vision).
• 160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals – MN-Based Employees).
• Additional benefits information:

Expected compensation range: $88,298 – $132,447 per year. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. Internal equity among current employees will also be considered. Please note that this range represents the full base salary wage for the role and hiring at or near the top of the range is uncommon to ensure room for future pay advancement.

Uponor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Julie Donovan, Senior Corporate Recruiter – j

• Seniority level:
  Mid‑Senior level.
• Employment type:
  
  Full‑time.
• Job function:
  Other.
• Industries:
  Industrial Machinery Manufacturing.