Case Manager; Bilingual English​/Spanish

Make an impact. Join our growing outpatient clinics, focused on improving the wellbeing of families. We are seeking a mission driven and dedicated case manager for our health center in Apple Valley.

• Bilingual (English/Spanish)
• Committed to providing high-quality services to underserved patients in High Desert.
• Willingness to work as part of a collaborative team that includes social worker, physicians, nurse practitioners, and psychiatrist.
• Ambulatory (outpatient) care
• Daytime work schedule - Monday through Friday 8AM - 5PM.

We are a collaborative community practice, with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high quality comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women’s health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health.

Most of our patients live below 200% of the Federal Poverty level, and are best served in Spanish. Through our origins with St. Joseph Health system, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice
, Excellence
, Dignity
, and Compassion
.

You'd be a great fit here if the following applies to you:

• You are mission-centered – you are committed to improving the health of underserved individuals and their families
• You are patient-centered – you exhibit warmth, friendliness, calm, and take initiative to solve problems
• You treat others with dignity and respect
• You have a high regard for ethical practices, care, and patience
• You are collaborative, adaptive, and diligent
• You know the balance of being light-hearted, professional, and can prioritize competing tasks
• You can use computers (Microsoft Word, Excel, Outlook) and are open to learning what you do not know
• You are reliable
• You strive toward excellence

• Screens patients for social determinants of health and partner with the patient and other care team members to strategize mitigation of the social determinants impacting the patient health.
• Assists patients with the completion for forms for available support systems, including applications for disability, rental assistance, SNAP, housing vouchers and temporary cash assistance.
• Assists patients with questions and issues regarding Cal-Optima benefits, including transportation, DMEs, etc. Collaborates with patient advocates to ensure patients obtain health insurance coverage when coverage is available.
• Collaborate with providers to directly provide patients with information regarding their health and how best to manage their health to achieve their goals and/or connect patients to available health education resources. Informs patients on how to use available community resources and benefits.
• Provides Prenatal Education Services to pregnant women under the Comprehensive Perinatal Services (CPSP)
• Responsible for accurate, complete and timely documentation of all patient contacts.
• Maintains and manages an active caseload of patients, maintaining productivity measures for department initiatives.
• Under the ECM (Enhanced Care Management) model, works proactively and collaboratively to provide intensive case management to patients with complex care needs and/or at high-risk and/or non-compliant. Using motivational interviewing, coaching, SBIRT, DME, care coordination and other appropriate tools, directly interact with patients to establish goals and develop plans with the patient on how they will achieve their goals.
• Meets all outcome measures for case management and caseload. Documents all ECM patients, submitting reports in accordance with all required timelines.

Pay Range: $23.87 to $28.30 per hour

Healthcare & Childcare Benefits: available first of the month following start date

• Medical (Anthem HMO & PPO)
• Dental (PPO)
• Vision (PPO/VSP)
• FSA - Pre-tax benefit for health care expenses
• FSA Dependent Care - Pre-tax benefit to put toward…