Operations & Growth Associate

Job Description
Tricera is on a mission to revolutionize credit card processing for small businesses across the country. We provide cutting-edge payment solutions, white-glove support, and innovative pricing models that eliminate transaction fees. Our small but mighty team is passionate, knowledgeable, and dedicated to making life easier for our agents and clients. We take what we do seriously-but we don't take ourselves too seriously.

If you thrive in a fast-paced, no-BS environment where you can truly make an impact, you might be the perfect fit.

What You'll Do

As an Operations & Support Associate, you'll be the go-to person for our sales agents and merchants, ensuring smooth onboarding, troubleshooting, and overall success.

• Terminal File Builds & Setups
• You'll configure and deploy payment terminals to fit our clients' unique needs.
• Troubleshooting Issues
• When agents or clients run into tech hiccups, you'll be the expert who helps them get back on track.
• Agent & Client Support
• You'll be the friendly, knowledgeable point of contact for sales reps and business owners who need guidance.
• Administrative Tasks
• From CRM updates to maintaining accurate records, you'll help keep things running smoothly behind the scenes.

Why You'll Love It Here

• Direct Training from an Industry Expert
• Hands-on training from someone who knows the payment processing world inside and out.
• Growth Opportunities
• As Tricera grows, so will your role and potential career path.
• Small, Focused, and Fun Team
• No corporate red tape. Just real people making a real impact.
• Casual but High-Performance Environment
• Wear what's comfortable, but bring your A-game.

Requirements

We don't believe in unnecessary fluff or corporate jargon. Here's what it takes to succeed in this role:

Tech-Savvy & Quick Learner

You don't need to be a programmer, but you should be comfortable working with tech and eager to learn our systems.

Problem-Solver

When something breaks, you figure out how to fix it. You're resourceful, persistent, and creative.

Strong Communicator

You know how to explain things clearly, whether it's to a seasoned sales agent or a small business owner with zero tech experience.

Detail-Oriented

The little things matter.

Team Player

We're a tight-knit team, and we all pitch in where needed. No egos, no drama.

Benefits

At Tricera, we know that a great job is about more than just the perks-it's about the experience, the people, and the opportunity to grow.

Base Salary

Performance Bonus Program:

Documented methodology and scoring system - you'll know how your bonus is calculated with transparent criteria to measure outcomes.

Health Coverage Stipend:

Apply amount to a marketplace plan, or alternative solutions like Crowd Health

Unique Perks:

• We cover the cost of a concealed carry training course for all employees, reflecting our belief in personal freedom and responsibility
• Four-day workweek (Monday through Thursday)
• Agent and Merchant referral program allows you to grow your income through direct impact on company performance