Customer Experience Coordinator

Year after year, Mary Square inspires women to celebrate life, have faith in who they are and to live a life without regret. We are a community of women that encourage each other to be better than the last and to value where we have come from. We believe in celebrating the everyday and embracing life’s little imperfections. We find freedom in expressing how we feel and find joy in lifting spirits up.

Creating inspiration is what we do. It is at the core of who we are and the “why” behind our brand. We work hard behind the scenes each day to bring you joy in the smallest of things. Whether it is a piece of decor that reminds you that you are strong, a favorite dress that makes your confidence soar, an inspirational journal that helps you realize your dreams or a heartfelt gift that you can give to a loved one;

we are here for every season of your life. Whatever the day may hold, we empower you to create your journey and we will be right here cheering you on along the way.

Mary Square is seeking a driven and accomplished Customer Experience Coordinator to join our growing team. Under the direction of the VP of Logistics, and in collaboration with the Sales Team, the Customer Experience Coordinator will be responsible for communicating and problem‑solving with our salespeople and wholesale customers. This person is comfortable working with all types of customers in the effort to answer their questions quickly.

This role requires a dynamic, results‑oriented individual who can handle a fast‑paced environment and react quickly to changing needs and objectives.

Customer Service

• Create a positive/friendly first impression for customers and salespeople contacting Mary Square via phone and email by serving as the primary customer service representative for all salespeople and wholesale customers.
• Strive for “one call service” where inquiries and issues are resolved with one call.
• Follow up within 24 hours on open issues.
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Act as an information conduit to our customers, team members and company providing information as required.
• Contact customers whose credit cards we need to complete their order or provide payment links through Aptean Pay for payment completion.

• 1+ year of experience in customer service role.
• Experience working with a cross‑disciplinary team in a highly collaborative environment with diverse perspectives and expertise.
• Proficiency in Microsoft Office programs.
• Ability to embrace challenges and inspire new ways of thinking and approaching design problems while able to move quickly to prove out ideas.
• Strategic problem‑solving skills.
• Excellent written and verbal communication skills.
• Curiosity, humility, and a passion for doing great work.
• A flexible personality that can thrive in a fast‑paced environment.
• Ability to learn new technology, like Apprise ERP, quickly.

• An opportunity to grow and evolve your career while working in a fun, and dynamic environment.
• Experience working with creative and motivated people.