Customer Service Administrator

Position:
Customer Service Administrator

Location:
Apex, NC

Pay: 65-70k

Benefits:
Eligible for Dental, Vision, Medical, 401(k)

We’re seeking an experienced Customer Service Officer to join a fast-paced manufacturing team in a highly visible, customer-facing role. This position supports active customers and plays a critical role in delivering a consistent, high-touch customer experience.

This individual will manage end-to-end order processing
, proactively communicate order status, delays, and logistics updates, and serve as a trusted point of contact for ongoing customer needs. Success in this role requires resilience, strong problem-solving skills, and a white-glove service mindset—handling challenging situations one day and positive follow-ups the next. The ideal candidate is proactive (not reactive), over-communicates, and genuinely cares about the customer experience.

• 3–5 years of true customer service or inside sales experience
• Experience in manufacturing or a similar environment (no retail or call center backgrounds)
• High school diploma or equivalent required
• SAP experience required
• Proficiency in Microsoft Office and web-based systems

• Customer-centric and service-oriented
• Able to handle difficult conversations with professionalism and confidence
• Strong problem-solving and conflict-resolution skills
• Highly proactive and an effective over-communicator
• Adaptable, resilient, and comfortable in a fast-paced environment
• Confident, forward-facing personality
• Solutions-focused, open-minded, and non-defensive