Inside Sales Coordinator

Job Title: Inside Sales Coordinator/Customer Service Officer

Industry: Manufacturing / Specialty Chemicals / Industrial Operations

Employment Type: Direct Hire

Work Arrangement: Fully Onsite (Monday–Friday, 8:00am–5:00pm)

(Potential for hybrid flexibility in the future)

Location: Onsite – Manufacturing Facility

About Our Client:

Addison Group is partnering with a growing manufacturing organization within the specialty materials space that is expanding and restructuring its customer service function. This role has been newly created due to organizational growth and will report into a newly appointed Customer Service Manager.

The organization is seeking a customer-focused, proactive service professional who thrives in a fast-paced, high-touch manufacturing environment and brings strong experience in order management, customer communication, and issue resolution.

Job Description:

The Customer Service Officer is a highly visible, customer-facing role responsible for managing end-to-end order processing and serving as a primary point of contact for approximately 200 active customers. This position requires strong SAP experience, the ability to manage complex customer situations, and a white-glove service mindset.

Success in this role comes from being proactive rather than reactive, over-communicating with customers, and taking ownership of the customer experience from order entry through delivery and post-shipment follow-up.

This is not a call-center or KPI-driven role, but rather a relationship-based position within a collaborative onsite manufacturing environment.

Key Responsibilities:

• Manage end-to-end customer order entry and order management in SAP
• Review orders for accuracy, pricing, and shipment readiness
• Proactively communicate with customers regarding delays, changes, or issues
• Coordinate deliveries, carriers, and warehouse pickups
• Serve as a primary point of contact for repeat customers and ongoing relationships
• Handle customer inquiries, complaints, and escalations professionally
• Perform daily billing activities, including debits and credits
• Maintain customer pricing files and master data
• Generate and maintain order, billing, and service-level reports
• Coordinate with sales, logistics, production, and third-party warehouses

Qualifications:

• 3–5 years of customer service or inside sales experience
• Experience with in manufacturing, industrial, or operational environments
• Strong background in order entry and customer complaint resolution
• SAP experience required
• High school diploma or equivalent required
• Proficiency with Microsoft Office and web-based systems
• Consistent work history with demonstrated customer-facing responsibility

Ideal Candidate Profile:

• Highly customer-centric and service-oriented
• Confident handling difficult customer conversations with professionalism
• Proactive, solutions-focused, and not reactive in approach
• Strong sense of ownership, urgency, and accountability
• Fast-paced, adaptable, and resilient
• Comfortable in a visible, forward-facing role with daily customer interaction
• Passion for delivering a high-quality customer experience

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities, upon request.