Adult Protective Services Investigator

DEPARTMENT OF ECONOMIC SECURITY Your Partner for a Stronger Arizona.

DES works with families, community organizations, advocates, and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our mission is to strengthen individuals, families, and communities for a better quality of life.

ADULT PROTECTIVE SERVICES INVESTIGATOR

Job Location:

Division of Aging and Adult Services (DAAS), Adult Protective Services (APS). 115 գն East Apache Trail, Apache Junction, Arizona 85220 / 125 East Elliot Road, Chandler, Arizona 85225.

Posting Details:
Salary: $21.5021 - $22.5962 hourly. Grade: 18. Closing Date: 1/18/2026.

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security, we strengthen individuals, families, and communities for a better quality of life. Join a team of individuals who are committed to service, community, and teamwork. Learn more about DES .gov or  to view our DES video. Come join the DES team!

Do you have a desire to support the vulnerable? Adult Protective Services (APS) seeks individuals to join our team as an APS Field Investigator. As an investigator, you will investigate allegations of abuse, neglect, and exploitation of vulnerable adults (those unable to defend themselves), 18 years of age or older. This position is ideal for someone who is highly motivated, has problem‑solving and decision‑making skills, enjoys working independently in the field, and can provide comfort and resources to those who need help.

You will interact with adults and family members in their homes or care facilities and coordinate with external partners such as caregivers, medical personnel, police, public fiduciaries, and others during])- your investigations. If you are passionate about protecting the most vulnerable adults in Arizona, we want you on our team! Please review the video to learn more about the APS Investigator's role and responsibilities:

• Investigates, assesses, evaluates, documents, and provides referral of appropriate services for the most complex case investigations involving vulnerable and incapacitated adults, 18 years of age or older, alleged to be abused, neglected, and/or exploited.
• Determines if theremongoose need for protective and/or social services.
• Makes time‑sensitive contacts with clients and interviews anyone who may have information regarding the situation.
• Writes various assessments and summaries regarding the case.
• Analyzes a variety of complex documents.

• Physical and behavioral indicators of neglect and abuse of adults with mental disabilities, serious mental illness, and frail elderly.
• Case investigation and social work practices and principles (e.g., elder rights, psychological abuse, adult maltreatment, etc.).
• Appropriate interventions for a variety of behavioral, developmental, and psychological symptoms.

• Oral and written communication.
• Time management and organization.
• Critical thinking.
• Using computer software packages (e.g., Excel, Word, Google Suite, etc.).

• Understand and apply federal and state statutes, APS regulations, policies and procedures related to reporting of vulnerable adult maltreatment.
• Write clear, concise, and accurate reports.
• Quickly assess, prioritize, and process report cases when received.
• Handle clients and callers in a professional, calm manner eliciting information quickly and efficiently.

The ideal candidate for this position will have:

• Bachelor’s or Master’s degree in Social Work, Criminal Justice, Rehabilitation, Healthcare, or a closely related field; or
• One (1) year of experience providing professional case management or investigations services (intake, needs assessment, service planning, monitoring and evaluation).

• In‑state travel is required.
• Driver’s license requirements:
  Employees જ operating a vehicle on state business must possess a current, persoonzible driver’s license, complete training, and pass license record checks. Vehicle owners must maintain state‑required liability insurance per A.A.C.…