Customer Service Representative

Customer Service Representative (CSR)

Horne Glass Pros
Onsite at dealership - Apache Junction, AZ
Part-Time (with path to Full-Time) | Monday-Friday, between 8:00 AM-5:00 PM

Horne Glass Pros is seeking a professional, confident, and highly dependable Customer Service Representative.

Customer Service Representatives serve as a key point of coordination and work closely with management and customers alike. It is a high-visibility role best suited for someone who has a strong phone presence, exceptional follow-up, and the ability to communicate clearly with customers, technicians, and dealership employees across multiple locations.

• Respond to inbound calls and new leads within 24hrs
• Provide accurate quotes, and guide customers through insurance claims
• Schedule appointments and coordinate jobs with Technicians
• Maintain clear, thorough, and accurate job notes

• 3–5 years of customer service with an emphasis on phone communications.
• Proficiency with various forms of technology
• High level of organization, attention to detail, and follow-through
• Confidence discussing services and pricing in a professional manner
• Clean driving record

• $20/hour
• Potential commission
• Part time with Full time options available

Culture is vital to how we operate and grow. We operate with professionalism, accountability, integrity, and a strong team mindset. We value people who take pride in their work, follow through without being micromanaged, communicate clearly and genuinely care about doing things the right way for our customers and for the company. If you want to be a meaningful part of a growing team, send us your resume!