Airport Operations Assistant; Customer Service​/Aviation​/Safety​/Security

Belfast City Airport - Full Time Role

£12.72 per hour rising to £13.25 upon successful completion of training

This isn't your average security job.

You are working at the heart of Belfast City Airport, playing a critical role in keeping passengers, crew and staff safe every single day. From the early morning buzz of departures to the steady rhythm of the afternoon shift, no two days are ever the same.

You will gain specialist aviation security training, build recognised qualifications and become part of a professional airport environment where standards matter and performance is valued.

• A role with real responsibility
• Structured training and clear progression
• A professional, uniformed environment
• Shift patterns that support work-life balance
• A team culture built on trust and accountability

As a Security Officer, you are the frontline of airport safety. You are the calm presence, the professional authority and the reason passengers travel with confidence.

• Controlling access to restricted areas
• Conducting staff  boarding card checks
• Preparing passengers, staff and crew for screening
• Carrying out physical searches in line with regulations
• Operating x‑ray equipment for restricted area access
• Responding professionally to on‑site incidents
• Escorting authorised personnel
• Conducting patrols across assigned areas
• Working in full compliance with Civil Aviation Authority regulations and Belfast City Airport procedures
• Completing aviation security training to CAA standards
• Maintaining and demonstrating competence through regular assessments

We invest in you from day one. You’ll complete 8–12 full days of structured training (weekdays), equipping you with the knowledge and certification required to operate to CAA and DfT standards. Your pay increases to £13.25 per hour once training is successfully completed.

All colleagues must be able to work within the following operational windows on a rotational basis:

• 04:30 – 13:30
• 13:30 – 22:00

(These are operational windows and not guaranteed contracted hours.)

We’re looking for confident, professional individuals who take pride in their appearance and their work.

• A smart, professional presentation
• Strong verbal and written communication skills
• The ability to work independently and as part of a team
• Basic IT skills to operate screening equipment
• The ability to achieve and maintain Level 1 DfT standard
• Confidence communicating with colleagues, passengers and external agencies
• A 5‑year checkable history
• UK residency for the last 3 years
• To pass a colour vision test

Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP, financial wellbeing assistance, a flexible benefits platform, high‑street discounts, a cycle‑to‑work scheme, life cover, a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and recognition through Mitie Stars.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know.

To apply, please visit our careers portal.