Customer Engagement Executive

Customer Engagement Specialist

📍 Antrim | 💼 Hybrid Working Available
💰 Salary up to £28,000 per annum
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Hours:

Monday - Friday, 9:00am - 5:30pm

We are delighted to be working with a well-established and forward-thinking company based in Antrim, who are seeking a Customer Engagement Specialist to join their growing team.

In this role, you will be the primary point of contact for customers. You'll play a key role in building strong customer relationships that drive satisfaction, loyalty, and long-term retention, while working closely with Sales, Marketing, and Support teams to deliver a seamless customer experience.

• Provide ongoing administrative support to the Sales Team and customers
• Act as the first point of contact for customer queries and support
• Answer and appropriately forward incoming calls
• Manage workloads efficiently and ensure timely progression through to invoicing

• Design and implement effective communication plans and personalised customer touchpoints
• Track customer engagement behaviour and produce reports to identify trends and insights

• Engage proactively with customers: address inquiries, resolve issues, and elevate as necessary.
• Provide technical and product support, guiding users and troubleshooting problems.

• Develop positive rapport and advocate for customers internally.
• Implement strategies for customer retention, loyalty programs, upsell/cross-sell initiatives.

• 1-3 years of experience in a customer engagement role, administrative, or customer service role.
• Experience with line of business applications and invoicing.
• Background in SaaS, e-commerce, or technical environments.
• Familiarity with data reporting tools, e-commerce platforms, and proficiency in Microsoft Office