Customer Service Representative--Chicago, Illinois

Overview

OPC Pest Services is rapidly expanding across the Northeastern Illinois and Southeastern Wisconsin service areas. We offer competitive wages with a stress-free work environment and full-time employment all year round. We are looking for our next Customer Service Representative (CSR). If you embrace an engaged, team-centered work environment and enjoy assisting technicians and customers, this is a great career in our Customer Care Center.

We offer:

• Competitive hourly wages dependent on skill level — starting wages between $18-$22 per hour
• Comprehensive benefits package including low-cost medical, dental, and vision insurances, 1x annual salary life insurance, and other optional benefits
• 401(k) plan with 4.5% company match, Rollins Corporation employee stock purchase plan
• Six paid holidays and a generous PTO program — up to 15 PTO days in the first year
• Employer discount program through Perk Spot
• An energetic and diverse staff that appreciates each other and the communities we serve

Our Customer Care / Service Representatives (CSR) are the link between customers and service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with field operations.

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and promotional information
• Maintain accurate records utilizing customer service software applications
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial. If you are a collaborative, hardworking professional who can provide support while assisting others, this is the right career fit for you. If you’re organized and enthusiastic, you are ready to be a P.E.S.T. with OPC.

Be a P.E.S.T. — Professional, Ethical, Selfless, Teamwork.

• High school degree or equivalent
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of MS Office (Word, Excel, Outlook)
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Excellent interpersonal skills, with communication to customers and co-workers via telephone and electronic means
• Successful completion of background check and drug screen

Apply today to become a P.E.S.T. with OPC! OPC Pest Services is an Equal Opportunity / Proud Veteran / Individuals with Disabilities Employer.