Retail Service Associate; Antioch

Overview

Retail Service Associate (Antioch) cast brings together the best in media and technology and offers opportunities across a wide range of locations and disciplines.

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straightforward tasks using established procedures.

• Provides strong understanding and enthusiasm for technology, especially company products and services, and is a go-to resource who supports the store team in the front and back of the store.
• Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.
• Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is prepared to demonstrate company technology to new customers to ensure they know the basics and are encouraged to return.
• Inspects the back of the store for clean, secure and properly placed inventory. Assists with receiving inventory and stocking back of house to store standards.
• Helps the leadership team by conducting the weekly cycle count process and looks for opportunities to improve the store count process.
• Keeps up-to-date with current processes and procedures and suggests improvements that enhance the customer and/or store experience.
• Adjusts and adapts to store management priorities while demonstrating professionalism and integrity.
• Must be able to carry and lift up to 25 pounds, stand and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our technology, products and services, especially our digital tools and experiences.
• Win as a team - collaborate and be open to new ideas.
• Be an active part of the Net Promoter System - participate in huddles, callbacks and opportunities to improve the customer experience.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

• This information indicates the general nature and level of work performed by employees in this role. It is not designed to be a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Customer-Focused;
Workplace Organization;
Teamwork;
Self Motivation;
Communication;
Resilience;
Professional Integrity

Base Pay: $15.25

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Comcast provides benefits to eligible employees with options to support you physically, financially and emotionally. Please visit the compensation and benefits summary on our careers site for more details.

High School Diploma / GED

0-2 Years

• Associate

• Full-time

• Industries: IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications

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