Customer Service Representative

Your Opportunity

Customer Service Representative
Cash 1
Antioch, CA

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success.

The hourly wage for the position is $20.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e‑learning modules.
• Cross‑brand training enabling you to move into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Medical insurance with telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous company match.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits including dental, vision, short‑term and long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity,  protection, legal services, and pet insurance.
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off starting with 12 days in your first year.
• Business casual dress code that includes jeans and sneakers.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing. Participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Uphold compliance with company policies and with all relevant local, state, and federal laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. The position requires a minimum of 40 hours per week.

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, with a professional demeanor.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet the physical demands: standing up to 90% of the time, moving up to 25 pounds, operating mechanical controls such as a keyboard.

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual…