Casual Shelter Advocate

Purpose

To assist residents, who are experiencing homelessness, on their day-to-day needs, and work closely with other staff and volunteers, encouraging resident accountability, action and completion of programming in order to achieve long-term, stable housing.

• Supervise, instruct and manage residents in their assigned work training, self-care, and chore sign up, living space and shelter cleanliness, safety and security.
• Perform and complete all assigned documentation.
• Provide front office support, including but not limited to, answering telephones, making copies, resident chore sign up, resident laundry sign up, accepting donations and working with volunteers.
• Ensure established protocol for all policies, procedures and code of ethics are followed.
• Ensure the upkeep and cleanliness of the shelter. Including, but not limited to, shoveling & salting the patio & loading dock, cleaning the back office, etc.
• Receive updates and briefings from the previous shift, and give updates and briefings to the next shift.
• Attend and participate in staff meetings, staff training programs, and supervisory sessions.
• Maintain confidentiality standards as outlined in personnel handbook.

• To uphold the casual status on the Shelter Advocate team, candidates must be available to work at least 20 hours within a calendar month.
• Bachelor’s degree in Human Services or at least 2 years of related field experience.
• Must pass background study, per MN Department of Human Services guidelines.
• Experience is preferred for those who have worked with individuals who are experiencing homelessness, and/or have mental health, and/or chemical health issues.
• Ability to work and communicate both as a team and independently.
• Excellent written and verbal communication skills.
• Ability to lift 25 pounds or more.
• Ability to work in a setting with diverse people and communities.
• Proficient in the use of Microsoft Office Suite.
• Ability to lift, carry, and/or otherwise move donations or Stepping Stone property.