IT Manufacturing Support Specialist - Overnight Shift

Title
: IT Manufacturing Support Specialist

Location
:
Anoka, MN

Job Type
:
Long-term Contract (6 months+)

Compensation
: $25-28/hr W2

Industry
:
Electrical Connection & Protection Solutions

We are seeking a Junior IT Support Specialist to join a leading global manufacturer specializing in electrical connection and protection solutions. This will cover the night shift (Monday-Friday). This role is ideal for someone passionate about technology and eager to provide hands‑on support in a dynamic production environment. You will play a key role in troubleshooting and resolving technical issues, ensuring smooth operations across hardware, software, and networking systems.

As an IT Manufacturing Support Specialist, you will:

• Address assigned technical issues using problem‑solving skills.
• Escalate complex tasks to Senior Support Specialists when advanced technical expertise is required.
• Collaborate effectively with team members and leadership to understand IT support needs and processes.
• Troubleshoot hardware, software, network, and operating system issues.
• Take ownership of assigned issues to ensure timely resolution in accordance with the SLA.
• Analyze, diagnose, and resolve end‑user problems, providing remote support using standard tools.
• Expedite issue resolution by coordinating with team members and management.
• Accurately document troubleshooting steps and resolutions.
• Develop and submit knowledge‑base articles for review and approval.
• Provide on‑call support during non‑business hours when needed.
• Perform IT support and project tasks as assigned, including walking the production floor to troubleshoot and resolve issues.

• 2+ years of experience supporting Windows and iOS environments in large enterprises.
• Experience covering night shifts as an IT support professional a plus
• Proficiency with Windows 10/11, Office 365, iOS, and device management.
• Knowledge of SCCM, Azure AD, Active Directory, and O365.
• Experience with disk imaging, including PXE booting devices using SCCM.
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs).
• Ability to support deployment and changes to the networking infrastructure.
• Strong problem‑solving and advanced troubleshooting skills.
• Excellent written and verbal communication abilities.
• Detail‑oriented with strong documentation skills.
• Ability to manage customer relationships with professionalism and poise.
  
  Physical ability to meet role demands, including imaging PCs and walking the production floor multiple times per shift.
• Experience with ticket management systems (Fresh Service experience a plus).

• Strong desire to continuously expand technical knowledge.
• Experience in maintaining accurate IT asset inventory.
• Ability to work independently in a fast‑paced environment.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits

Summary:

Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile‑friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with the next steps!

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!