Leasing Consultant

Overview

Overall Functions The Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for leasing consultants centers on Fair Housing, closing techniques, and overcoming objections.

• Greets visitors and determines if the community meets the client’s qualifications
• Explains all lease and community policies to new and current residents
• Follows Fair Housing Standards in all dealings with prospects and residents
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets)
• Collects security deposits, rent, and all other funds associated with resident move-ins
• Ensures the condition of leased apartments prior to move-in, including a final inspection and walkthrough with the resident
• Communicates changes in units leased status to Maintenance
• Supports the overall marketing efforts
• Maintains accurate and in-depth knowledge of all aspects of the community (rent and pricing information, vacancies, available apartments, lease expirations, square footage, etc.)
• Inspects all vacant apartments regularly to ensure they are ready to show to prospective residents
• Works with the Property Manager and/or Assistant Manager to ensure curb appeal and property appearance is acceptable
• Performs follow-up activity with all residents to establish positive resident relations
• Maintains open communication with the Property Manager and/or Assistant Manager
• Assists in implementing resident retention and renewal programs
• Attends and assists in coordinating resident relations and activities (newsletters and resident functions)
• Accompanies vendors or contractors to resident apartments as needed
• Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary
• Maintains guest cards and follows up within 24 hours by phone or e-mail
• Assists in inputting resident work orders into Yardi; follows up on work orders and notifies the Property Manager of problems daily
• Assists the Community Assistant Manager if requested in completing Marketing Survey
• Conducts outside marketing as directed by the Property Manager or Assistant Manager

• You are representing Arbour Valley Management. Always wear clothing and accessories that are appropriate in a professional business environment.
• Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly, including answering phone, attending meetings, written correspondence or other forms of communication. Ability to communicate effectively (expressing or exchanging ideas by means of the spoken or written word).
• Must have a valid driver’s license with a good driving record along with auto insurance required.
• Must have had pre-employment background screening and pass drug testing.

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