Director, Customer Partner - Travel & Hospitality

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, customers and communities.

Customer Success, Commercial Success, Distinctive Expertise and Focus on People.

• Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships
• Responsible to drive profitable growth leading with a consultative approach and Kyndryl Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
• Deliver on budget, owning revenue, profit/loss, and growth objectives
• Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth. Increase utilization and billability of resources assigned to their account
• Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
• Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value
• Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
• Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
• Act as a steward of the Kyndryl culture

We are seeking highly skilled and experienced Customer Partners to join our team. The ideal candidates will have a proven track record of success specializing in the Travel, hospitality, hotel industry.

Kyndryl currently does not require employees to be fully vaccinated against COVID‑19; however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual who can revolutionize relationship management, drive account growth, and boost profitability.

In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top‑level executives.

But this position is about more than just maintaining the status quo. As a Customer Partner, you'll be at the forefront of driving proactive account growth, focusing on selling new offerings while minimizing erosion in renewals, ensuring our largest accounts continue to flourish and thrive.

You'll be a strategic mastermind responsible for developing and executing cutting‑edge account strategies. Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp eye for identifying and qualifying new opportunities, you'll build relationships with key decision‑makers and deliver tailor‑made solutions that cater to the unique needs of each customer.

Collaboration is key, and as a Customer Partner, you'll work closely with other sales team members to ensure a seamless account management process from prospecting to closing deals and beyond.

You’ll lead one or more portfolio or strategic accounts, generate new opportunities, and expand existing work into larger scopes and new capabilities. By building a strong go‑to‑market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.

You’re not just an expert in our industry; you are an expert in the industry. With your deep knowledge of external best practices, you stay ahead of the curve, continuously providing innovative solutions that position Kyndryl as a leader in the market.

As an owner of the account P&L, you’ll take charge of customer satisfaction, ensuring clients are not only happy but also…