Landscape Management Division Manager

Overview

Purpose: The Landscape Management Division Manager is a vital member of the Management team. This role sets the standard for all members within the Landscape Management Division and will be held accountable for its performance and the performance of all direct reports.

Role:

• Landscape Management Division Manager
• Direct Supervisor of All Landscape Management Division Team Members
• Reports Directly to The President

Responsibility:

• Customer Service
• Sales and Production
• IPM And Quality Control
• Team Member Development & Safety
• Purchasing, Deliveries & Material Tracking (Those not obtained by Purchaser)
• Snow & Ice Management Services

Result:

• Unparalleled Professionalism Is Provided to Walnut Hill’s Clients, Vendors and Industry Partners
• Sales and Production Goals Are Achieved or Exceeded
• Best Horticultural Practices Are Administered
• A Well-Trained Staff That Adheres to The Company’s Mission and Values with A Strong Safety Culture
• Efficient Routing, Production and Material Tracking Is Attained
• Snow & Ice Management Services Are Executed Efficiently and Timely

Metrics to Measure Results:


Note:

Success in this position will be measured by:

• Divisional Profit and Loss Statement Reflecting Targeted Profit Margin Per Annual Company Budget
• Divisional Budget Vs. Actual for Sales and Revenue Per the Sales Planner
• Job Estimated Vs. Actual Reports as Discussed in Monthly Divisional Review Meetings
• Demonstrated Proficiency Using All Software and Technologies
• Performance Reviews Conducted Bi-Annually by Direct Supervisor

• Provide A High Level of Business Professionalism, Courtesy and Mindfulness
• Respond to Phone Calls and Other Communications According to the 10-5 Rule
• Develop Effective Relationships with Clients
• Lead or Facilitate the Resolution of Client Issues or Concerns in A Timely Manner
• Provide Professional Courtesies Such as Closing Gates, Bringing Newspaper to Front Door, Picking Up A Piece of Stray Debris/ Trash, Etc.

• Annually Renew Portfolio of Service Contracts with A Goal Of 95% Renewal or Higher
• Increase Annual Contract Portfolio By 10% Or More Year
• Meet or Exceed Enhancement Sales Goal as Determined by The Executive Team
• Create and Track Estimates in Estimating Software
• Qualify That Any New Sub-Contractors Have Provided a Current Certificate of Insurance And W-9 Form
• Review All Pricing with The President for Approval
• Create Proposal
• If Proposal Is Accepted, Collect A Deposit (when applicable) for The Job from The Client and Approve Any Sub-Contractor Proposals
• Assign A Job Number and Give the Signed Contract Along with Any Sub-Contractor Proposals to AP/AR Specialist
• Bring the Sold Estimate into LMN Time
• Schedule Services Based on The Most Efficient Routes
• Supply the Purchaser with The Specifications & Budget of All Items Required for Job Completion and Timeline
• Manage Jobs Effectively and Efficiently to Maintain Highest Standard of Quality and Meet or Exceed Profit Margin Goals for Each Job;
  Ensure That All Crew Leaders Know Their Schedule and Have the Correct Materials, Tools, Etc.
• Closely Manage the Labor Budget for The Division;
  Paying Strict Attention to Over-Time Hours
• Communicate Any Changes in The Schedule to The Client Immediately
• Inform Clients of When Subcontractors Will Be Performing Services
• Review and Approve Digital Timesheets Daily

• Maintain Pesticide Applicator License
• Provide Routine Site Visits to Inspect Quality of Services Being Provided by WHLC And Its Subcontractors
• Document and Resolve Damages, Concerns or Potential Enhancement Opportunities
• Identify and Resolve Any Pest and Disease Issues
• Apply IPM Services When Walnut Hill Is Contracted to Do So

• Lead or Assist with Candidate Pre-Qualifications, Scheduling and Completion of Interviews, And Onboarding of New Team Members
• Discipline Division Team Members in Coordination with the Director of Administration
• Review Daily Attendance and Manage PTO Requests
• Conduct Bi-Annual Performance Reviews and Recommend Raises and Promotions
• Develop Internal Growth Through Team Member Training, Mentoring and Accountability
• Facilitate…