Valet Guest Service Manager - Annapolis

Valet Guest Service Manager - Annapolis

Company: Parking Management Company

Job Title: Account Manager

Department: Valet Parking Operations

Reports to directly: City Manager and / or Area Manager

Schedule: Full Time

Status: Exempt

Compensation: Salary Range $50,000 - $55,000 and Bonus Potential (Rates can vary by market and professional experience)

The Account Manager oversees the daily operations of an assigned location, ensuring exceptional service for clients and guests. This role involves managing staff, maintaining strong client relationships, overseeing financial aspects such as revenue and payroll, and performing valet duties when needed.

To lead and manage valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. The Account Manager focuses on staff development, operational excellence, and customer satisfaction, ensuring a safe, professional, and organized valet experience while continuously improving service quality and business growth.

• Client Relationship Management:
  Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
• Daily Operational Oversight:
  Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
• Financial and Administrative Tasks:
  Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record‑keeping to keep operations financially on track and within budget.
• Team Supervision and Training:
  Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
• Communication and Reporting:
  Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
• Supervisory Responsibilities:
  
  Actively involve staff in planning, decision‑making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
• Additional Responsibilities:
  Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings.

• Education / Experience:
  
  A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
• Certificates and Licenses: A valid driver’s license and reliable transportation are required. Maintain acceptable driving record with no more than three moving violations within a three‑year period. Candidates must also pass and maintain a clean background check.
• Work Environment:
  Indoor and outdoor settings; collaboration with teams, vendors, and clients on‑site and in corporate environments. Regular exposure to…