VDI Windows Desktop Admin - TS​/SCI w​/Poly

VDI WINDOWS DESKTOP ADMINISTRATOR

Deliver simple solutions to complex problems as a VDI Windows Desktop Administrator e, you’ll tailor cutting‑edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

• Provide third‑level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• Diagnose and resolve complex hardware and software problems.
• Perform root cause analysis for recurring issues and implement permanent fixes.

• Ensure the stability, security, and performance of Windows desktop systems.
• Apply patches, updates, and configuration changes to maintain compliance and security standards.

• Manage and resolve high‑priority incidents and problems within SLAs.
• Document resolutions and create knowledge base articles to improve future support processes.
• Conduct post‑incident reviews to identify improvements.

• Work with cross‑functional IT teams on projects, providing expertise on Windows desktop environments.
• Assist in the design and implementation of new technologies and solutions.
• Participate in planning and execution of system upgrades and migrations.

• Provide guidance and training to Tier 1 and Tier 2 support staff.
• Assist end‑users with complex technical issues and provide advanced troubleshooting.

• Maintain accurate and up‑to‑date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

Bring your technology expertise and drive for innovation to GDIT. The Windows Desktop Engineer must have:

• Education:
  
  Technical Training, Certification(s) or Degree
• Experience:
  
  3+ years of related experience
• Technical skills:
  Windows operating systems (Windows 10, Windows 11) and related technologies.
• Security clearance level: TS/SCI w/Poly
• US citizenship required
• Role requirements:

• Proficiency with Active Directory, Group Policy, and network configurations.
• Strong understanding of hardware components, peripheral devices, and drivers.
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Excellent communication and interpersonal skills.
• Strong documentation and organizational skills.
• Experience with scripting and automation (e.g., Power Shell).
• Knowledge of ITIL framework and best practices.
• Experience with endpoint security solutions.
• Familiarity with cloud services and integration (e.g., Microsoft Azure).

• Experience with system imaging, deployment, and management tools.
  • SCCM
  • MDT

This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On‑call support may be required.

Must be 8570 compliant with a Security + certificate.

Location:

Annapolis Junction, MD.

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI‑powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award‑winning culture of innovation and a military‑friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GREENWAY