ServiceNow Developer​/Administrator

Innovative, Secure, and Outcome-Based Solutions

A Service Now Developer and Administrator job in Annapolis, MD (21401) is currently available through Belcan at one of our key state level government clients.

• Configure, schedule, and manage Service Now Discovery jobs to accurately identify, classify, and update infrastructure assets.
• Troubleshoot Discovery failures and performance issues, including credential validation, probe/sensor behavior, and MID Server connectivity.
• Partner with network teams to analyze IP ranges, subnets, firewall rules, routing, and discovery coverage gaps.
• Monitor and optimize Discovery schedules for reliable and consistent data collection.
• Collaborate with infrastructure and application teams to validate discovered data.

• Configure and manage CMDB structures, CI classes, attributes, relationships, and reconciliation rules.
• Ensure proper CI classification, normalization, and lifecycle mapping.
• Implement CMDB governance and data quality standards.
• Maintain ITAM and CMDB alignment across hardware lifecycle.
• Manage records in CMDB Hardware and ALM Hardware tables.
• Perform data cleanup for missing, duplicate, or inaccurate hardware records.
• Resolve asset tag discrepancies and lifecycle mismatches.
• Align CI and asset records for accuracy and compliance.

• Configure forms, related lists, UI Policies, and Client Scripts.
• Develop and optimize Glide Record queries for data validation and automation.
• Build and manage Flow Designer flows.
• Create Scheduled Jobs for cleanup, reconciliation, and validation.

• Support upcoming integrations with PDQ, Solar Winds, and other monitoring/endpoint tools.
• Participate in integration design, mapping, testing, and data validation.

• Execute data migration analysis, mapping, transformation, and reconciliation.
• Perform pre- and post-migration quality reviews for accuracy and completeness.
• Validate records following script execution.

• Create dashboards to track Discovery coverage, CMDB health, normalization, and remediation.
• Export data for audits and stakeholder reporting.
• Communicate findings, risks, and remediation actions clearly to business and technical stakeholders.

• Expertise with Service Now Discovery and MID Server troubleshooting.
• Ability to work with network teams on IP ranges, subnets, routing, and scan issues.
• Strong understanding of CMDB architecture, reconciliation, normalization, and relationship mapping.
• Hands-on experience with hardware asset management in CMDB and ALM tables.
• Strong scripting experience with Glide Record, Flow Designer, and platform configuration.
• Knowledge of upcoming integrations such as PDQ and Solar Winds.
• Experience with data migration, mapping, transformation, and validation.
• Strong communication skills for technical and business audiences.

We provide a competitive pay and benefits package. This position is offering a hourly range $62-$67/hr belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.