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IT Project Manager

SLA-Driven Call Center Operations Manager

Job in Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    IT Project Manager
  • Management
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 111400 - 150000 USD Yearly USD 111400.00 150000.00 YEAR
Job Description & How to Apply Below
A leading technology solutions provider is seeking a Call Center Operations Manager in Annapolis, MD. The role involves overseeing call center operations, ensuring compliance with federal standards, and managing staff performance. Candidates should have a Bachelor's degree in a related field, at least 7 years of relevant experience, and strong leadership skills. A PMP or ITIL certification is preferred. The position offers a salary range of $111,400 to $150,000 based on experience and qualifications.
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