Tech

Tech Support Specialist – Powering 24/7 Aerospace Network Operations PDS Tech Commercial | Partnering with a Leader in the Aerospace Industry

Location: Annapolis, MD

Job Type: Full-Time Consultant (12-Month Assignment)

Shift: Mid Shift / 3rd Shift – 11:00 PM to 7:30 AM

Schedule: Monday–Friday (non-rotating)

This is a 24x7x365 operations center role and requires working some weekends and holidays.

Pay Rate: $34 per hour

PDS Tech Commercial is seeking a dedicated Tech Support Specialist to support a Tier 2 Network Operations Center (NOC) for a leading aerospace organization. In this high-impact role, you will help ensure the reliability, availability, and performance of global aerospace communication networks. Your work will directly support customers who rely on secure, real-time connectivity to operate safely and efficiently around the world.

As a Tech Support Specialist, you will play a key role in incident management and network monitoring within a 24/7 operations environment.

Responsibilities include:

• Monitoring network management systems and engaging service providers to drive service restoration
• Tracking incidents and maintaining accurate, timely updates within incident management tools
• Diagnosing and resolving systems and network issues of limited to moderate complexity
• Supporting high-availability IP networks, messaging systems, and air-to-ground data communication systems
• Responding to and resolving routine technical inquiries from internal and external customers
• Collaborating with senior team members to resolve moderate to complex incidents
• Monitoring system performance and troubleshooting, resolving, or escalating network issues as needed
• Applying established processes with sound judgment, recognizing that errors may cause broader service impacts
• Supporting deployment, configuration, and maintenance activities and contributing to efficiency improvements
• Participating in network solution design and configuration discussions
• Providing detailed customer guidance with a strong focus on accuracy and attention to detail
• Efficiently multitasking, prioritizing, and managing multiple responsibilities simultaneously

Within the first 4–6 months, you will be trained across three NOC operational areas:

• Transport: Monitoring routers, switches, firewalls, circuits, and core-to-edge network components
• Data Link: Monitoring ground stations, radios, and processing systems supporting air-to-ground communications
• Applications: Monitoring centralized systems that manage high volumes of operational messaging

• Network+ Certification
• Strong knowledge of TCP/IP networking protocols and system interconnectivity
  
  Understanding of ITIL/ITSM concepts and practices
• Experience troubleshooting Cisco networking devices
• Experience with HSRP and BGP routing protocols
• Associate degree or other 2-year post–high school education with 1–2 years of relevant experience,
  or
• High school diploma or GED with at least 2 years of relevant experience
• Strong customer service skills and ability to work effectively in a fast-paced operations environment This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies:
  1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or
  2) to certain foreign nationals that have received an export license.

• CCNA Certification
• Experience with tools such as Remedy, Netcool, Office 365, and Service Now
• Prior experience in a network operations center or 24/7 support environment

At PDS Tech Commercial, we connect skilled technology professionals with impactful opportunities in aerospace and advanced communications. When you join our team, you gain:

• Competitive hourly pay with long-term assignment stability
• Hands-on experience supporting mission-critical aerospace networks
• A collaborative, process-driven operations…