Shift Watch Officer​/Systems Administrator

Shift Watch Officer/Systems Administrator

POSITION SUMMARY:

System Administrator / Watch Desk position that provides support for a dynamic operational environment while maintaining the capability to interact with multiple levels of the Agency's organizations. The role will support the current infrastructure by checking for system vulnerabilities and managing various Data flow / Watch desk projects. Responsibilities include request management support such as account creation, removal, transfer, grouping, password management, storage allocation, locality, recovery, backup and restoration, as well as support for Windows operating systems (installing, loading OS software, troubleshooting, maintaining integrity, configuring network components and implementing OS enhancements).

The position also requires detailed documentation.

REQUIRED QUALIFICATIONS:

• Graduation with a Bachelor’s Degree in a technical field, or five (5) additional years’ experience in a Systems Administrative or Watch Desk position as a substitute.
• Minimum 3 years’ experience as a Systems Administrator or Watch Desk Analyst.
• Minimum 2 years’ experience with Microsoft Windows operating systems administration and industry best practices.
• Minimum 1 year’s experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution.
• Past proven ability and willingness to work under the technical direction of senior staff.
• Experience performing under various levels of urgency and ability to meet deadlines.
• Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients.
• Experience providing support for the escalation and communication of status to agency management and internal customers.
• Experience gathering requirements based on feedback and feature requests of users.

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Previous Watch Desk Support experience and Information Assurance Technical (IAT) Certification are required.

Shift schedule: 12‑hour shifts up to four days a week, including a Saturday or Sunday, rotating from days to nights (four weeks of days followed by four weeks of nights).

Salary range: $120,000 – $150,000, depending on education, certification and experience.

Peterson Technologies provides a comprehensive benefits package including generous PTO, healthcare, STD, LTD, life insurance, 401(k) contribution and tuition and training reimbursement.

Peterson Technologies will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability.

Peterson Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.