Help Desk Specialist

Join to apply for the Help Desk Specialist role at Dev Technology Group, Inc.

Clearance: U.S. Citizenship is required. DHS Secret Clearance required. Candidates with dual citizenship cannot be considered per government requirements.

Location: Full‑time onsite in Annapolis Junction, MD.

Shift Information: There are 4 shifts at each site—Sunday to Wednesday (day/night) and Wednesday to Saturday (day/night). Each work week has two 12‑hour and two 8‑hour shifts, totaling a 40‑hour week. Full‑time candidates must be open to all shifts, unless a temporary shift requirement applies.

What You’ll Be Doing:

• Provide frontline support for user‑reported issues related to hardware, software, networking, telephony, and user account access.
• Log, track, and resolve incidents using the government‑provided trouble ticketing system.
• Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution.
• Escalate unresolved issues following the approved Escalation Plan.
• Support the use of COTS/custom applications, peripheral devices, and backup systems.
• Document daily operational activities and participate in status reporting.

Required Education, Experience, and

Skills:

• Active Secret clearance required.
• U.S. Citizenship required (dual citizens not eligible due to federal contract requirements).
• Must be within commutable distance and willing to work a 24/7/365 operations center, including up to 12‑hour shifts and rotating weekends/holidays.
• No telework opportunities.

Who We Are

Dev Technology is a growing IT company with an employee‑centric culture that works on mission‑critical projects for the federal government. We partner with our federal customers to deliver technology services and solutions, driving client missions forward through innovation, Agile, and Dev Sec Ops  principles.

Benefits include:

• Generous and flexible time‑off policy.
• Flexible work schedules and telework options for eligible projects.
• Career development opportunities through Dev University, Dev Lab, mentorship, tuition reimbursement, and paid training.
• Industry‑leading benefits with two health plans (including dental and vision), flexible spending account, commuter benefits, life insurance, etc.
• 401(k) matching up to 5%.
• Regular team and company social events.
• Community engagement activities with employer match for donations and paid volunteer time.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans