Business Integrity Systems Manager

Business Integrity Systems and Experience Manager

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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Ready to be a leader in our strategic transformation and help us put people at the heart of business integrity? We’re looking for a seasoned professional who understands that compliance isn’t just about rules and regulations — it’s about people. As our Business Integrity Systems and Experience Manager you will join Docusign’s Global Business Integrity team in Legal, and focus on the human side of compliance.

Your mission is to apply the principles of behavioral science and experience design to our integrity and compliance program, making it intuitive, useful, and even delightful for our employees, partners, and customers. We want to leverage your expertise to make the right choices the easiest ones to make. You will be a strategic driver of our mission to unlock responsible growth—swiftly, safely, and strategically—through: behavioral design architecture, innovating with impact, enabling our teams, driving strategic change, and operating and enhancing controls.

This position is an individual contributor role reporting to the VP, Deputy General Counsel, Global Business Integrity Group.

• Lead our team s digital transformation by applying behavioral science principles to redesign compliance systems and workflows, making integrity intuitive and ethical choices effortless
• Pioneer new approaches to compliance by designing user-friendly systems, leveraging AI, data, and analytics — including Docusign s own Intelligent Agreement Management (IAM) technology — to help our clients make good decisions with ease and peace of mind
• Create and deliver a holistic strategy to transform the way we serve our clients and customers
• Own and lead high-impact initiatives that influence how we operate across the company
• Manage and transform our responsible business conduct workflows and controls, supporting our overall efforts to develop and mature the effectiveness of our compliance and risk management program, and provide actionable insights from our data
• Lead the design of a global integrity program that prioritizes a seamless and intuitive experience for employees and customers and apply behavior design to transform complex requirements into simple, user-friendly processes
• Partner with stakeholders across the organization to build smart, simple, and useful solutions and experiences and focus on motivating positive behaviors and embedding integrity into daily workflows
• Develop, pilot, and test relevant integrity use cases
• Work closely with our legal operations team to leverage automation and emerging technologies to reduce friction and track client satisfaction and engagement
• Support the operation and effectiveness of our existing controls and workflows, including intake and triage, disclosures, due diligence, approvals, monitoring, and reporting, by focusing on the user experience and building systems that encourage compliance through intuitive design
• Champion and implement the idea that a well-designed integrity program is a competitive advantage and a cornerstone of a trustworthy brand

• BA/BS in a relevant field (behavioral science, psychology, organization behavior, UX/UI design and project management, legal and compliance tech design, organizational development, change management)
• 8+ years of proven experience in a relevant in-house role at a global company
• Experience with behavioral science, human-centered design, or similar frameworks for influencing behavior

• Excellent problem solving,…