Clinic Assistant Mentor, South Baltimore Region

General Summary of Position

Applicants considered for this position will not be required to transfer from current MHPT location while supporting the MHPT Mentorship Program.

Med Star Health is looking for a Clinic Assistant Mentor to join our team at South Baltimore Region! We are looking for someone organized, timely, detail-oriented, with a positive attitude, and customer service skills for interacting with patients, including communicating with patients and family members of diverse ages and backgrounds.

As a Clinic Assistant Mentor, you will perform a variety of clerical and patient care duties essential to the daily operation of a minimum of three therapy locations. These duties include assisting with medical record operations daily; greeting, registering and escorting patients; completing set-ups and clean-ups for patient care; turning over patient rooms; performing other patient‑care duties as determined by the therapist.

As a Mentor, you will assist new Clinic Assistants to learn the role and educate them on the standard competencies and expectations of a Clinic Assistant.

• Inform therapist of patient arrival and escort patient to treatment room.
• Prepare treatment rooms and areas for evaluations and treatment.
• Change linen and arrange treatment supplies and equipment, e.g., prepare hot packs, cold packs, exercise equipment.
• Be timely and punctual in addressing the needs and expectations of therapists and patients.
• Assist with patient treatment as directed and/or provide coverage as needed.
• Carry out predetermined, well-defined treatment sessions under close supervision (exercise program, ambulation, transfer activities, balance activities).
• Routinely stock linen cabinets and maintain appropriate levels of linen; empty dirty linen hampers as indicated.
• Maintain all clinical supply par levels according to established levels.
• Inform clinic manager of patient and clinical system maintenance, workflow, and other clinical processes regularly.
• Follow established policies and procedures for cleaning and maintaining all equipment.
• Assist with ensuring that all equipment is put in its proper place and that the treatment areas and storage rooms are neat and orderly.
• Report any broken or missing equipment to the Clinic Director/Coordinator.
• Perform all administrative tasks as assigned, prepare the schedule for the next day, organize pre‑registration folders, adhere to schedules to maintain efficient patient care delivery.
• Greet all patients professionally and answer telephones as needed with the correct salutation.
• Provide effective coverage for the administrative team during scheduled and unscheduled absences.
• Assist patients with completing forms, review patient information, explain insurance benefits, witness all necessary forms, make copies of identification and insurance card, obtain physician prescription and/or HMO referral.
• Assemble the medical record with all registration forms accurately and timely according to established procedures and provide the record to the clinical provider at the time of the evaluation.
• Take responsibility for the development of new Clinic Assistants; assist in teaching through in‑services, shadowing, Web Ex/SiTELs, etc.
• Function as a role model through demonstration of professional conduct and assure compliance with Med Star National Rehabilitation Network (MNRN) and clinic policies and procedures.
• Serve as a resource and mentor for other Clinic Assistants.

• High School Diploma or GED.
• 2-3 years as a clinic assistant or related experience.
• 1 year college or technical school certificate preferred.

This position has a hiring range of $17.5 - $28.73.