Customer Information Assistant - Part Time - Nights and Weekends

Customer Information Assistant – Part Time – Nights and Weekends

Apply for the Customer Information Assistant position at Luminis Health. This role serves as the first point of contact for patients, guests, visitors, and staff entering the LHAAMC main campus buildings.

This position acts as the Luminis Health Anne Arundel Medical Center (LHAAMC) first point of contact for patients, guests, visitors, and staff entering the main campus buildings. The Assistant meets, greets, and assists all who enter the building in a manner consistent with the Luminis Health values of Respect, Inclusion, Service, and Excellence (R.I.S.E.).

• Meets, greets, and assists patients, family members, visitors, and vendors following the R.I.S.E. values.
• Maintains a professional, welcoming, and orderly environment in the Customer Information area to ensure patient, visitor, and staff comfort.
• Answers the phone consistently with R.I.S.E. values, provides requested information, and transfers calls as appropriate within confidentiality standards.
• Directs patients and visitors to appropriate hospital departments or services.
• Protects the hospital from losses by ensuring the integrity of demographic, financial, and protected health information.
• Complies with federal, state, and local regulatory and LHAAMC contractual requirements as established by LHAAMC policies.
• Provides patient transportation as appropriate.
• Offers routine information on local area, restaurants, accommodations, community activities, and other services upon request.
• Uses the electronic medical record and other hospital resources to locate patient appointments and direct patients to point of service.
• Supports the registration process at Hackerman-Patz House as needed.

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Two years of previous customer service experience, preferably in a healthcare environment.
• Demonstrated effective verbal and written communication skills.
• Basic personal computer and typing abilities (35 wpm).
• Medical terminology knowledge recommended.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

None

Employees in this position are not expected to be exposed to blood-borne pathogens. Light physical demands are expected, such as standing, walking, and light lifting.

• Medical, Dental, and Vision Insurance
• Retirement Plan with employer contribution (or match for eligible employees)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for eligible employees
• Wellness Programs
• Employee Assistance Programs

Pay Range: $17.50—$23 USD

Entry level

Part-time

Other

Hospitals and Health Care