Patient Service Representative; Front Desk Associate

Patient Service Representative (Front Desk Associate)

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• Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
• Greets patients and visitors in a courteous and professional manner and verifies patient contact and insurance information on file.
• Coordinates and schedules appointments.
• Registers the patients, while ensuring that all demographic information is current.
• Ensures that required documents are received and documented in the patient’s record, such as physician orders, results of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
• Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
• Answers non-medical questions and gives routine non-medical instructions.
• Enters demographics of new patients, including insurance information, into the applicable system.
• Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
• Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
• Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
• Collects, verifies and enters the applicable system all insurance and third‑party resources for payment.
• May coordinate insurance verification with insurance companies through online eligibility verification system on a case‑by‑case basis.
• Communicates with patient regarding patient’s financial responsibility and collects money such as copayments for the procedures.
• Conducts reminder calls prior to procedures.
• May escort patients throughout the Center to ensure proper office flow.
• Understands and abides by all HIPAA policies and procedures.
• Maintains inventory of office supplies.
• Performs other duties as requested or assigned. This role excludes performing any clinical tasks related to patient, including assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.
• Demonstrated knowledge of potential exposure to hazardous materials (e.g., patient body fluids, disinfectant chemicals) and location of SDS sheets.
• Participates in QAPI and Safety Program.

• Rounded revenue cycle process knowledge (health insurance billing, collection and cash posting functions).
• Prefer knowledge of various health insurance programs including governmental and non‑governmental insurance.
• Excellent organizational and time‑management skills.
• Prefer knowledge of medical terminology.

• High school diploma or general education degree (GED).
• Prefer minimum of 2 years of experience in a medical office or healthcare business office operations; or equivalent combination of education and experience.

• Entry level

• Full‑time

• Health Care Provider

• Hospitals and Health Care