Patient Access Associate - Emergency Dept Annapolis

Patient Access Associate – Emergency Dept – Annapolis

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• Patient Identification and Documentation:
  Greet patients and visitors courteously and professionally; accurately identify patients in the Master Patient Index to reduce erroneous duplicate records; update demographics per legal identification; verify information on armbands before placing them; document signatures and handle consents per process.
• Patient Registration and Insurance Verification:
  Conduct face‑to‑face interviews to obtain and process patient demographic and financial information; maintain a minimum 97% accuracy rate for registrations; handle real‑time eligibility messages; forward self‑pay patients for Medicaid eligibility; scan required documents; resolve insurance verification issues and inform patients of options, including financial assistance.
• Regulatory Compliance and Customer Service:
  Ensure patients receive required regulatory information and enter appropriate documentation in the EMR (HIPAA, Patient Rights Brochure, etc.); explain hospital policies and financial responsibilities; provide excellent customer service.
• Appointment Scheduling:
  Schedule appointments, surgeries, and other procedures according to patient and provider preferences; verify insurance coverage and obtain pre‑authorizations as needed.
• Financial Communication:
  Communicate financial responsibilities; collect funds per established protocols; refer patients to Charity Care and Medical Assistance when needed.
• Workflow Management:
  Answer and direct incoming and external calls; prioritize work and manage the queue; correct errors in accounts using appropriate tools; meet performance and productivity standards.
• Meeting and Training Participation:
  Attend departmental meetings or review videos; attend required in‑person training and complete educational assignments; respond to emails during each shift.
• Adherence to Policies:
  Arrive on time, maintain appropriate attire, minimize personal electronic usage, and adhere to hospital policies and the RISE values.
• Additional Responsibilities:
  Perform other duties as assigned by the Director, Manager, or Supervisor.

• High school diploma or equivalent.
• 0–11 months of direct Patient Access or healthcare registration experience.
• Strong verbal and written communication skills to interact with patients, families, and clinical teams.
• Ability to work independently and collaboratively in a high‑paced healthcare environment.
• Excellent attention to detail and accuracy in data entry and documentation.
• Compassionate, patient‑centered approach to service delivery.
• Must obtain Certified Patient Access Specialist (CPAS) certification within 8 months of hire.

Light work: exerts up to 20 pounds of force occasionally and up to 10 pounds frequently; reasonable accommodations may be made under the Americans with Disabilities Act.

• Entry level

• Full‑time

• Health Care Provider
• Industries:
  Hospitals and Health Care

$17.50—$24 per hour

• Medical, Dental, and Vision Insurance
• Retirement Plan (employer match for those working >1,000 hours annually)
• Paid Time Off, Tuition Assistance, & Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full‑time employees
• Wellness and Employee Assistance Programs