Member Services Representative

What You’ll Do

The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus on making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals.

The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait‑time expectations for walk‑up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and modeling self‑service behaviors. They also ensure effective referral‑based conversations occur that will benefit the member and the overall performance of the Financial Center.

An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU’s products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.

• College Degree Preferred
• Experience:
  
  Proven performance in relationship building, goal attainment in retail banking sector preferred
• Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

Offers will be commensurate with experience and education.

• Hourly Rate:
  Min. $18.56 – Max. $27.88

• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more... 2025 SECU Benefit Guide

To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers

If you’re interested in a challenging and rewarding career then SECU is for you!

We can’t wait to get to know you!

SECU is an Equal Opportunity Employer