Field Service Technician

Overview

On-Site

Field Service Technician

Location – Linthicum, MD

Want to join a world class Calibration Service provider? Tektronix is the world's leading, single-source provider of calibration, repair and related services for companies with test, measurement and control instrumentation -- well beyond Tektronix products. We continuously seek experienced, talented professionals to help us deliver the highest value to our customers.

Tektronix is a diversified global company with a wide variety of job roles in nearly every major market. This means you can do meaningful work that aligns with your interests, values and career goals. Plus, you’ll be part of a vibrant and diverse community of bright, motivated colleagues, mentors and customers around the world – people ready to help you learn, grow and advance in your career.

Tektronix is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow.

We think big. We love a challenge. We celebrate innovation. We’re blazing a trail to create world-changing technologies and solutions. You in?

Responsibilities Include:

• Achieves customer satisfaction through completion of calibration services within expected time frames, as per customer agreements and targets per metrics/KPIs

• Accurately enters data into tracking database

• May occasionally perform final inspection of work completed by other technicians

• Creates calibration data sheets accurately and efficiently with minimal supervision based upon instrument specifications and approved calibration procedures.

• Completes all documentation supporting customer requirements, reporting, ISO and other quality systems.

• Interacts with customer for items requiring scheduling in for calibration, repair or limited calibration.

• Applies acquired job skills and company policies and procedure to complete assigned tasks.

• Has substantial understanding of the job and applies knowledge to complete a wide range of tasks.

• Perform moderate to high complexity calibrations; PD, GP & RF measurement areas

• Creates uncertainty budgets and datasheets

• Can perform basic repairs and Preventative maintenance

• Performs work at the customer location as well as in a service center

• Functions frequently as the primary representative of Tektronix to the customer

• Adheres to quality management system policies and procedures in performance of work

• FBS implementation - Daily Scheduling Improvements, Visual Management Improvements, Kaizen Charters, Kaizen Participation, Intermediate problem solving

• Plans, oversees, organizes, participates, and/or leads onsite events independently; escalates complex issues to supervisors and managers when appropriate

• Performs other laboratory support functions as required in an efficient and orderly manner.

The successful candidate will possess the following combination of education and experience:

Required:

• Typically requires a minimum of 4-6 years of related experience

• Must have excellent customer service skills.

• Must have good written and verbal communication skills.

• Ability to work on assignments that are semi routine in nature but recognize the need to perform calibration by alternate, acceptable methods.

• Proficient with Windows, Microsoft Office, and Internet applications with an emphasis on Excel required.

• Ability to travel as needed for personal skill enhancement and training; as well as, to fully support the customer calibration requirements.

• Must meet requirements to drive a company vehicle (Valid driver's license and clean driving record).

• U.S. Citizenship.

• TS/SCI Polygraph clearance.

• Capable of lifting (50 pounds) unassisted.

Preferred:

• College degree, or continued education.

• Military Metrology/Calibration (PMEL or TMDE) training.

• 2-year Technical certification

• Experience in…