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Customer Success Mgr./ CSM Customer Service Rep Technical Support HelpDesk/Support

AI-Driven Customer Success Strategist

Job in Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for: Lumen
Full Time position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading telecommunications company is seeking a Customer Success Advisor to guide clients toward achieving desired outcomes through Lumen's solutions. This role involves managing customer journeys, orchestrating onboarding processes, and collaborating across teams to enhance product adoption. Ideal candidates will have 5-7 years of relevant experience, strong technical acumen, and proven success in fostering customer retention and satisfaction. This position is based in Annapolis, Maryland, and offers a competitive salary range.
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