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Customer Service Rep

Senior Executive Escalation Analyst

Job in Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for: Coinbase
Full Time position
Listed on 2026-02-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading cryptocurrency company is seeking a dedicated Customer Experience Specialist responsible for managing customer escalations. The role demands excellent communication skills and at least 2 years in customer support or escalation management. Candidates must be motivated by the company’s mission and flexible to adapt in a fast-paced environment. The position requires work on weekends and effective collaboration across departments to resolve the hardest customer issues while enhancing the support experience.
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Position Requirements
10+ Years work experience
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