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Customer Service Rep HelpDesk/Support Call Center / Support Bilingual

Senior CSR Lead & Coach — Call Center Operations

Job in Annapolis, Anne Arundel County, Maryland, 21403, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading consulting firm is seeking a Senior Customer Service Representative in Annapolis, Maryland. This role involves providing leadership and coaching to Customer Service Agents, monitoring calls, and supporting operations to meet service level agreements. Candidates should have a High School Diploma and at least 2 years of call center customer service experience, along with leadership skills. This position offers a dynamic work environment focused on achieving excellence in customer service.
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Position Requirements
10+ Years work experience
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