Hospital Communications Operator

Hospital Communications Operator-FT-D/E

Luminis Health

Location:

Annapolis, MD

Salary: $17.50—$21.68 USD per hour

Hospital Communication Operators are responsible for all communications for Luminis Health and insure the smooth flow of internal and external telecommunication services for patients, providers and the community. Telecommunication services incorporate telephone services, paging services, missecure message, answering service applications, voice mail applications, emergency code account, monitoring of emergency alarm systems, and foreign language assistance.

• Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that it is transmitted to the appropriate person; searches for undelivered messages and notifies clients who may not have received them in a timely manner.
• Answers all calls within three rings. Prioritizes calls, takes messages or pages as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; operates all features/functions of the operator console to efficiently answer incoming calls and process them as appropriate.
• Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
• Uses Epic (or other databases) to access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
• Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posts “on call” schedules to the answering service accounts.

Required Minimum Education:

High School Diploma or equivalent.

Previous Infinity System or Call Manager knowledge/experience preferred. Experience as a customer service representative preferred.

None required.

• Excellent verbal and written communication skills.
• Familiarity with keyboard and computer; must type 35 wpm.
• Good judgment and decision‑making skills.
• Team player.
• Confidentiality in all matters relating to Luminis Health personnel, providers, patients according to policy.

• Ability to rotate day/evening and overnight shifts as scheduled. Weekends and holidays required.
• Ability to work independently and organize work priorities.
• Ability to work in close quarters for long periods.
• Routinely lifts objects less than 20 pounds.
• There is reasonable expectation that employees in this position will not be exposed to blood‑borne pathogens.

• Medical, Dental, and Vision Insurance.
• Retirement Plan with employer contribution.
• Paid Time Off.
• Employee Tuition Assistance Benefits.
• Employee Referral Bonus Program.
• Employer Paid Holidays, Disability, and Life/AD&D for full‑time employees.
• Wellness Programs/Employee Assistance Programs and more.

Entry level

Full‑time

Information Technology

Hospitals and Health Care

Luminis Health’s two‑way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select “yes” when asked to “opt‑in to receive text messages” and to “receive updates from a recruiter about this job via SMS” when completing your application. Once you are opted in, you can easily opt‑out at any time.

Standard text messaging rates may apply based on your mobile carrier plan. Luminis Health is not responsible for any charges incurred. Candidates are encouraged to review their mobile carrier’s plan for applicable rates and usage charges.

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