Product Manager

Posted Monday, January 26, 2026 at 5:00 AM

About Crisis
24

Crisis
24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis
24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement.

Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis
24 team today and be a part of something extraordinary where growth and impact converge.

The core duties are listed below, but there may be other related tasks as directed by line management from time-to-time.

• Identifies and owns the customer needs and problems, both for existing customers and the larger prospective market.
• Understands the overall market and competitive dynamics for offerings within their portfolio (or the equivalent thereof).
• Iteratively develops product and feature requirements and acceptance criteria – consulting with clients, sales, and other stakeholders internally and externally – including outlining the market/customer problems we are trying to solve and business goals we are trying to achieve.
• Supports go-to-market activities, including communicating internally, assisting Marketing with external communications, collateral and other product marketing elements, coordinating the set-up and execution of internal and customer-facing Beta programs, initiating updates to Sales and Contract Management tools, and ensuring support for Demos and Trials.
• Demonstrates the product capabilities to customers and internal stakeholders as necessary, for existing features and new releases, and documents feedback.

• Identifies and defines opportunities within their portfolio for increasing internal efficiencies to provide a better quality, reduced costs, and/or increased productivity.
• Prioritizes and specifically defines that which is most valuable to Crisis
  24 to be delivered next for the product, and is able to clearly articulate this value.
• Is the primary creator of the stories and scenarios that comprise the product requirements.
• Works with UX on design and refinement of the user interaction.
• Participates in meetings involving key members of market-facing and internal departments as well as peers, and presents updates on their product.
• Contributes to the creation and maintenance of personas relevant for their offerings.
• Drives creation and management of the subscription model, packaging and overall purchasing model for the go-to-market offerings within their portfolio.
• Monitors the usage, profitability and ROI for their product, as part of the product lifecycle management.
• Uses analytics to gauge user adoption, observe user behavior, and make data-driven priority decisions.

• Presents comprehensive requirements to engineering during (pre-)grooming, to achieve refinement of stories.
• Understands Agile/Scrum methodologies and supports iterative design and continuous improvement practices.
• Attends applicable scrum ceremonies, with guidance from the technical Delivery team.
• Answer questions from software engineers, clarifies requirements, and describes the priority for product development.
• Collaborates with Engineering leads on Buy/Build/Partner decisions pertaining to product development within their portfolio.

Any combination of education and experience providing the required skill and knowledge is qualifying. Typical qualifications would be equivalent to:

• Bachelor's degree in business, engineering, software, or another relevant field.
• 3+ years of…