Receptionist; Office

Job Summary

Greets visitors in a pleasant and professional manner whether on the telephone or in person. Queries all visitors to accurately ascertain the nature of their visit and directs them to the correct office/person in an expeditious manner. Performs variety of clerical support tasks. Requires a sound knowledge of and familiarity with the overall organization of the school system, the various offices, departments, their staff, functions and services at their location.

Title: Receptionist
Reports to: Manager

• Politely greets and signs in visitors utilizing the computerized security system and directs them to the appropriate office or department.
• Answers general‑technical questions for the Board of Education or Infant & Toddler Program.
• Handles visitors and employees with kindness, respect, and expediency while maintaining a professional demeanor.
• Identifies upset visitors and queries them helpfully to diffuse situations while accurately ascertaining the nature of their visit and directing them to the appropriate staff.
• Acts promptly and with good judgment under stressful conditions.
• Dispatches office passes and maintains appropriate logs and records.
• Maintains the location telephone directory, updates it as needed, and answers and transfers incoming calls to the requested staff, departments, or schools.
• Directs visitors to personnel applications and/or informational forms and literature to expedite their visit.
• Performs other requisite clerical duties as needed.
• Provides regular backup assistance to other clerical office personnel.
• Performs other related duties as assigned within the same classification or lower.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or Equivalency Certificate required.
• Associate's Degree in a related field of education from a regionally accredited college or university preferred.
• Or an equivalent combination of education and experience satisfactory to prepare the employee for the duties of the position.

• Two (2) years of recent receptionist work experience for a commercial business office and/or school complex involving daily contact with the general public and outside business organizations.
• One (1) year experience with AACPS preferred.

• Ability to deal politely, professionally, and effectively with all visitors and fellow employees.
• Ability to handle upset persons under stress diplomatically and calmly and efficiently.
• Ability to remember names, locations, and functions of the various offices and personnel served by the Board of Education.
• Ability to identify emergencies and to use good judgment in the prompt placement and reception of telephone calls.
• Ability to handle sensitive, confidential employee information and a responsibility to ensure confidentiality and security of such information.
• Demonstrated ability to effectively work and communicate with diverse populations.
• Demonstrated proficiency with business technology applications (e.g., video/web conferencing, Microsoft Office Suite – Word, Excel, Outlook, and/or PowerPoint preferred).

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Standing: under 1/3 percent of the time
Walking: under 1/3 percent of the time
Sitting: between 1/3 and 2/3 percent of the time
Keyboarding: between 1/3 and 2/3 percent of the time
Talking: between 1/3 and 2/3 percent of the time
Hearing: between 1/3 and 2/3 percent of the time
As required by the duties and responsibilities of the position.

No special vision requirements.

Office, school or similar indoor environment: over 2/3 percent of the time.
Noise Level: moderate – between 1/3 and 2/3 percent of the time.
No lifting or carrying requirements.