Technician: Telecommunications Services

Apply for the Technician:
Telecommunications Services role at Anne Arundel County Public Schools
.

Performs daily work required to support local and field offices for telephone and voice communications, receiving and troubleshooting end‑user calls, scheduling installations and repairs, and managing vendor relationships.

• Receives work request calls from school and office employees and creates corresponding work orders.
• Schedules in‑house and contracted installations and repair visits.
• Manages purchasing and procurement for the department, including ordering services, equipment, materials, and supplies.
• Communicates with vendors to report service problems, order new services, and manage accounts.
• Invoices and collects charges from employees for personal use of phone services.
• Provides customer‑service follow‑up calls and sends needed parts and accessories.
• Practices safe work habits involving self and other employees.
• Performs other related duties as assigned within the same classification or lower.

• High School Diploma or Equivalency Certificate required.
• Associate’s Degree in a related field preferred.

• Three (3) years of related administrative experience with proven knowledge and application within the related field.
• Or an equivalent combination of education and experience.

• Knowledge of telephone billing and accounting.
• Excellent oral and written communication skills.
• Ability to work effectively with school system administrators, staff, and vendors.
• Demonstrated ability to work and communicate with diverse populations.
• Proficiency with business technology applications (ex. Video/Web Conferencing, Microsoft Office Suite).

N/A

• Standing: < 1/3 of the time
• Walking: < 1/3 of the time
• Sitting: 1/3 – 2/3 of the time
• Keyboarding: 1/3 – 2/3 of the time
• Talking: 1/3 – 2/3 of the time
• Hearing: 1/3 – 2/3 of the time
• Other requirements as needed.