Deputy General Manager, University of Michigan

Job Description

As the Deputy General Manager, you will report to and support the General Manager in executing company objectives at assigned properties. The Deputy General Manager will be responsible for managing daily operations and expanding local business to achieve business goals and maximize profitability. Responsibilities include overseeing and implementing specific objectives for a property or group of properties, building and maintaining external relationships, acting as a strong deputy in the absence of the GM, and ensuring company standards are upheld.

Primary duties to include, but not limited to the following:

• Oversight of revenue related activities (tailgates and event rentals), including developing and executing local sales strategies and prospecting new leads.
• Active participant in revenue generation including outbound sales, inbound sales, in-person meetings and community development initiatives.
• Ownership and growth of relationships with university partners across multiple departments and full-season buyers.
• Determining details for areas of oversight to include in the guest communication plan for all tailgate and event rental clients to ensure client satisfaction.
• Maintain an intimate familiarity with all financial records and key performance metrics to provide actionable insights to leadership.
• Responsible for managing Accounts Payable and Receivable for all accounts under your purview, including constant tracking and reporting.
• Negotiate and design event rental and tailgate special events.

• Manage and improve current systems including but not limited to quality control, maintenance, inventory and process management and document control.
• Tracking and speaking to a budget of expenses under your oversight.
• Acting as the next in line to answer immediate questions or needs from partners or staff in the absence of the General Manager.
• Embracing and promoting positive improvements and company initiatives with a mindset of continuous improvement.
• Ensuring compliance with company-wide initiatives and processes/improvements.
• Representing REVELXP by managing community relations with customers, university administration, and athletic department.
• Event Management.
• Sourcing and managing relationships with key vendors, including rental and food and beverage partners.
• Overseeing areas of oversight on game day to ensure customer and client satisfaction.
• Making quick problem-solving decisions.
• Serving as an event lead in the absence of a general manager or event manager, overseeing all aspects of event day from open to close, including load-in, client support, vendor management, staff training, and load-out.
• Visit and perform “tent touches” with tailgate guests to build and sustain relationships.
• Tailgate guest problem resolution before, on and after game day.

• Degree in business administration or similar.
• Great interpersonal and communication skills.
• Strong problem-solving abilities.
• Good observation skills.
• An ability to deliver constructive criticism.
• Computer literate and basic Math skills.
• An ability to identify weaknesses and provide coaching where necessary.