Coffeehouse General Manager

Overview

ABOUT Sweetwaters Coffee & Tea

Our mission in every Sweetwaters cafe is to Make Our Guest’s Day. How do we do this? We have a company culture and team of people that love what they do every day! Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 31 years ago with a commitment to unique, globally inspired, real ingredient focused beverages, and maintaining a community feel within each cafe.

Sweetwaters Coffee & Tea is a premium coffeehouse brand and a dynamic minority, woman owned company that is growing. We are based in Ann Arbor and focused on providing globally inspired beverages and an excellent guest experience. We have over 35 locations and we continue to grow across the nation. Check out more about us here:
Love Your Day The Wei & Jay Show:
St. Matcha Day

LOCATION:

Downtown Ann Arbor

OUR PURPOSE

To bring people enjoyment through creative, extraordinary & attainable luxuries within our cafes. We are driven to:
• Communicate to build strong relationships.
• Create a contagiously fun environment for staff & guests.
• Be passionate about seriously great drinks, foods & service.
• Pursue profits as a measure of success & path for growth.

• Actively build sales, profitability, and guest counts.
• Executes on delivering excellent product execution, guest service, and team management.
• Maintains and implements quality standards in all products, operations, and guest service.
• Manages and develops a "dream team" by hiring, training, and coaching 20 or more team members ages 17 and older.
• Actively participates in marketing for the café.
• Manages P/L's, payroll, scheduling, inventory, and ordering.
• Fosters teamwork, continually initiates team building opportunities, and provides a positive, goal-oriented work environment.
• Maintains the aesthetics of the café to brand standards and ensures the team delivers a premium experience to guests.
• Adheres to all health department, OSHA, and ADA regulations.

• Bachelor’s degree or equivalent.
• Proven management experience.
• Hospitality experience.
• A strong work ethic with the ability to multitask and work under pressure.
• Excellent communication skills, both verbal and written.
• Strong organizational skills.
• Impeccable service standards and attention to detail.
• Ability to set expectations, measure effectiveness, enforce quality standards, and meet deadlines.
• Ability to work both independently and as part of a team.
• Ability to lead and coach others with a passion for training and leading by example.
• A strong understanding of P&L statements.
• Actively promotes a positive and productive work environment.
• Ability to work in a multi-ethnic/multi-cultural environment.
• Ability to work a flexible schedule including some evenings and weekends.
• Ability to use Microsoft Word and Excel.
• Servsafe certified.
• A sense of humor with an easy going yet driven personality. Loves to laugh and create a positive team environment.

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Employee discounts
• Retirement savings matching
• Direct deposit

HOURS

REQUIRED:

Full time

Submission for consideration:
Provide your resume and cover letter noting your salary requirements, available start date, and Linked In.

We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.