Senior Director Food Advisory & Training

Overview

Strategic Leadership:
Own and execute the global strategy for a high-impact business unit, directly influencing the future of food advisory and training services.

Global Reach:
Collaborate with regional leaders to deliver consulting and training solutions to clients worldwide, ensuring alignment with NSF’s mission and values.

Innovation & Growth:
Accelerate organizational performance through best practices, new service development, and seamless integration of NSF offerings.

Team Empowerment:
Inspire, mentor, and develop a high-performing, engaged, and accountable global team.

Client Impact:
Build strong relationships with clients and stakeholders, ensuring exceptional service and satisfaction.

Operational Excellence:
Drive continuous improvement, operational efficiency, and achievement of financial and business goals.

• Develop and implement a bold, comprehensive strategy for the Food Advisory & Training business, partnering with regional leaders for local execution.
• Achieve financial and operational targets, driving profitability and growth in line with NSF’s mission and customer expectations.
• Lead technical and operational teams, ensuring quality, compliance, and innovation in service delivery.
• Foster a culture of high performance, accountability, and continuous improvement.
• Build and nurture relationships with clients, stakeholders, and industry partners to identify opportunities and address challenges.
• Oversee business development initiatives, collaborating with Sales and Marketing to expand market presence.
• Manage P&L, budgets, and resource allocation to achieve or exceed revenue and margin goals.
• Ensure compliance with all relevant policies, procedures, and health & safety standards.
• Represent NSF’s values and culture, serving as a role model and motivator for the team.
• Travel up to 25% (domestic and international) to engage with clients and teams.

• Proven success in a senior leadership or general management role within the food industry or testing, inspection, and certification (TIC) sector.
• 10+ years of experience developing and executing business strategies, leading global or regional operations, and driving results in hybrid and remote environments.
• Demonstrated expertise in P&L management, resource allocation, and achieving financial targets.
• Exceptional leadership, communication, and stakeholder management skills.
• Strong business acumen, customer focus, and a passion for making a difference.
• Experience building and leading high-performing teams, fostering trust, and developing talent.
• Collaborative, global mindset with the ability to engage across regions, divisions, and functions.
• High proficiency in spoken and written English; additional languages are a plus.
• Hybrid work arrangement based at an NSF office such as Ann Arbor, MI (preferred) or Guelph, Ontario.

As pioneers in the food safety industry, NSF is proud to play a vitally important role in helping food service businesses of all sizes, from local cafes to multinational supermarket brands, stay ahead of risks, regulations and consumer expectations, while delivering on their commitment to food safety and public health.