Sr. Product Manager - Platform

About Dealerware

Dealerware transforms the automotive retailers of today into the mobility network of tomorrow. Launched in 2016, Dealerware manages tens of thousands of vehicles at dealerships in North America across every major manufacturer brand. Dealerware is committed to being a people-first culture and a great place to work for all, with flexible scheduling, unlimited PTO, extensive benefits, a core value of Diversity, Equity & Inclusion, and a leadership and management team that defaults to being supportive and accessible.

In 2026, Dealerware was recognized by Built In as one of their Best Startups to Work for in Austin for the fifth consecutive year.

Digital contracting is the foundation of Dealerware's platform. Every day, thousands of dealership employees rely on Dealerware to power digital contracting across rental, loaner, test‑drive, and pickup‑and‑delivery workflows. We are trusted to process millions of contracts annually across North America and Canada, scanning IDs, validating insurance, capturing vehicle damage, and enabling seamless mobile check‑in experiences that instill confidence, whether at the service drive or in a customer's driveway.

As Sr. Product Manager - Platform
, you will shape the intelligent systems that power dealership performance, driving revenue, utilization, compliance, and customer satisfaction through scalable and secure mobile and web capabilities. This is not feature ownership; it is platform stewardship across mobile and web, deeply embedded in dealership workflows and OEM program compliance. This role reports to the Sr. Director, Product Management, and operates as a senior individual contributor with strategic visibility and commercial accountability across the organization.

You will own Dealerware’s web and mobile platform, designing the scalable infrastructure and intelligent workflows that power scheduling, customer verification, mobile check‑in, contract execution, and fleet optimization, connecting customers, dealership operators, and OEM programs into one unified system.

You will evolve the core systems that govern the contract lifecycle, ensuring configurability across OEM programs without fragmentation. Your mandate is to build durable platform capabilities that enable internal teams and partners to create, integrate, and capture value, not just ship features.

You will shape the mobile platform into the heartbeat of daily dealership operations—fast, resilient, and intelligent by design—where modern, intuitive experiences meet enterprise‑grade security.

You will embed AI and automation directly into core scheduling, contracting, and customer profile workflows to reduce friction, mitigate risk, and elevate operational intelligence at scale.

You will define and instrument platform KPIs tied to dealership economics, including contract duration, fleet utilization, revenue capture, and compliance accuracy, ensuring the platform acts as a multiplier across the ecosystem.

You will operate with high ownership across Engineering, Product Design, Data, and GTM to ensure platform investments are scalable, adopted, and economically meaningful.

• Our mobile experience performs reliably in real‑world conditions, from the service drive to the parking garage to the customer’s driveway, delivering fast, offline‑resilient execution even during peak volume, with strong adoption and minimal reliance on support.
• Contracting evolves into a customer intelligence engine, using AI‑driven validation and automation to reduce fleet risk and manual effort while delivering a modern, seamless, and confidence‑inspiring experience for the end customer.
• The top recurring sources of customer friction and operational tickets are eliminated at scale, contributing to sustained improvement in NPS and user confidence.
• AI‑driven validation and automation meaningfully reduce compliance risk and manual intervention, with measurable decreases in exceptions and rework.
• Platform investments translate…